Flying Shuttles Studio, Pawtucket Yakınlarındaki Oteller

I booked this hotel from Expedia for 4 days in July (12th-16th). In May I cancelled it (so in PLENTY OF TIME.) Fast forward to July 13th, I get a notification of a charge (it was declined because I didn’t have the money in my account) for the full amount of my stay. I called the hotel to ask them why because I had cancelled it already. Guy at the desk informs me that they never got the cancellation from Expedia. I told him I had the email and asked him if there was anything else I needed to do. He said no, since the charge was declined anyway. I then get 3 separate charges of $25 each ($75 total was charged to my card) on my account today from the hotel (after a charge of almost $200 was declined on my account.) I call the hotel again, and was informed again that they never got the cancellation. I explained everything, but it didn’t matter. I was told to contact Expedia and have them call the hotel directly to confirm the cancellation. So I did. Expedia calls them, tells them they have the confirmation of the cancellation (I still have the cancellation email as proof) and they told Expedia that they didn’t get the cancellation and would not be refunding me! I don’t know what more they want. I have the email I’ve offered to forward to them. Expedia themselves called them (as per request) and they STILL decide refuse my refund! Even if it was a mistake on Expedia’s end, why punish me and continue to charge me even after having proof of cancellation. Very slimy. Don’t give this place your money!

My two grandkids, my wife and I stayed at this hotel for two nights. I had two suite upgrade certificates left in my Bonvoy account and decided this would be a great time to use them. The chances of getting upgraded is usually about 50-50. I called the hotel a couple of days ahead of our arrival and explained that a suite would be extremely appreciated with our 9 and 11 year-old grandkids. I asked if I could put in a separate request for a suite based on my Lifetime Titanium status. She said no problem and would attach a note to our reservation. The day before our arrival, I got a notification that we had been upgraded with the certificates to a 720 sq. ft. king suite with an incredible view of the capitol. We arrived early and our suite was still occupied, so William took all our information and said he would notify my when the room was ready. We took the kids to the Museum of Natural History and the Planetarium. Upon exiting the planetarium I saw a notification that our room was ready. We checked in and the room was beyond our expectations! The sixth floor suite had an amazing view of the Capitol. We settled in and my grandson could not get internet access for his Nintendo switch. We went to the front desk and Nicola tried to help but couldn’t get it to work. So she gave us a number for IT support. We walked down to Providence Place and had dinner at the food court. When we returned he called the IT guy and he was connected in less than 5 minutes! Thank you Nicola!! We had access to the Club Lounge and picked up some sodas and waters. The next morning we had breakfast in the Club Lounge. The food included fried eggs, sausage, fruit and pastry items, coffee, and juices. The following morning the choice was scrambled eggs and bacon. Robert, the gentleman in charge kept everything stocked and the room clean. The following day we took the kids to Newport to tour the mansions. We got back around 6pm. The rooms were cleaned and looked pristine. The bathroom was huge. It was handicapped accessible. The shower had plenty of pressure and hot water. The room a/c worked great. We departed after breakfast. Hanna quickly checked us out. The room bill was perfect. The valet guys were great. The kids were already talking about when we could return. We can’t wait to return to this historical (former) Masonic hall.

Myself and two other colleagues stayed here for a client visit. The entry was very clean and inviting and the food/coffee bar was very good. The property is undergoing renovations and my colleagues were on the first floor which has already been renovated. I was on the 4th floor which has not yet experienced the facelift. My room was clean and orderly. There were a few areas that definitely were showing the age of the room. There was an impact crack in the sink, some wallpaper was coming off the wall in one corner and the drawers were not in good shape. The room also had no USB ports for charging and therefore you had to use a wall plug/use charger which made it a bit of a pain. I was expecting USB chargers at minimum at the desk. Overall my experience was very good. Just wish I could have been in one of the renovated rooms which are, I was told, very nice. Maybe ask for that when you check in.

Although hotel is undergoing renovations noise was kept to a minimum. Only one morning did we hear noise. Disappointed that pool undergoing major renovation so it was closed. Room was clean upon arrival. Bed was comfortable. Nice selection of breakfast foods and area kept very clean and fully stocked by the 2 breakfast servers we had met. Front desk staff friendly and helpful. Hotel location ideal to restaurants, shopping and attractions. Safe area. Lots of parking available.

I had the most dissatisfying stay recently at the Hampton Inn in Smithfield RI. This was a one night local getaway for me to have a little alone time, to get some work done, and to relax. I have often stayed at Hiltons but not at the particular location. Right off the bat I found the desk person to be grumpy, short with me, and unfriendly, Not to mention that when I arrived I had to wait for him at the desk as he was outside, Once settled in my room the wifi was inaccessible. I tried several times and there just wasn't a strong enough signal for my computer to hook in. Not only was this disappointing but it didn't allow me to get the work done that I had planned on doing. The room above me sounded like a bowling alley all night long so sleep wasn't possible. In the morning the tv no longer worked, Seemed to possible be a bug with the clocks falling behind or something. Then, when leaving, there wasn't even anyone at the desk to speak with - just a box to put in your plastic room key for disinfecting. All in all it was a very disappointing stay and I won't be returning,

I live in Providence. My wife, whose English is not great, was having hip problems and could not climb the stairs of our apartment. She needed a place which she did not need to climb stairs. We stayed at other hotels; yet this was the best place we stayed! The people and service were fantastic! From the front desk to the breakfast server, to housekeeping; everyone went out of their way to make my wife comfortable. We enjoyed our stay! When we have guests visiting, we will put them up here! Highly recommended!!

I had an unexpected 5-night stay at this hotel when my daughter tested positive for COVID while attending a residential summer camp nearby. She had to come home for 5 days, but after that point, once she tested negative, she was permitted to return as a day camper for the remainder of the session. My daughter and I stayed at this hotel during that final week of camp; I drove her to the camp every morning and picked her up every night. Luckily, this hotel had a large suite with a kitchenette available during our stay. After returning to the hotel in the morning, I was able to plug in my laptop and work during the day, pausing to make myself a nice lunch, even grab a workout in the gym. I could not have asked for a more convenient hotel in terms of access and amenities. A word about the location: We took the Amtrak train to Providence station, then took an Uber to the hotel (around $16, as I recall). The hotel is located immediately next to the car rental garage for T.F. Green Providence Airport. So we checked in, put our bags in our room, and then I walked across the parking lot to pick up our rental car. It could not have been more convenient! I then drove to the nearby Trader Joe's to buy some groceries for the week. There aren't really any restaurants or shops within walking distance of the hotel, so it was very convenient to have the breakfast buffet that was included with our stay, and then be able to heat up a frozen meal or make a salad for lunch. The hotel is spotless and seems very new. All of the staff we interacted with were lovely. The general manager, Milton, went out of his way to help us and to make our stay as pleasant as possible. In particular, I want to give special thanks for how accommodating Milton was after I had gotten confused about having to change rooms during our stay. He had previously told me that the suite would only be available until Thursday, and that we would have to switch to a regular room for our final night. However, when we checked in, the front desk person told us we would be in the suite the entire time. I should have clarified this with Milton, but given the stressful and chaotic circumstances of the week, it slipped to the bottom of my list. Ultimately, Milton was able to move things around so that we were able to stay in the suite. I felt horribly guilty about this, but he was gracious and extremely understanding. I will always remember how kindly he treated me (and other guests too). I am a Hyatt Globalist and have stayed at dozens and dozens of different Hyatt properties over the years, including very upscale Park Hyatts and Andaz properties around the world. This cheerful, spotless, and comfortable airport hotel will always stand out in my memory because it was exactly what I needed, delivered with the highest level of service. Many thanks to the entire team at this hotel!