Navigator50451302791
17 Ağustos 2024
Stayed here in May this year, and if I could give zero stars I would do so. Room was dirty with hairs on the bed which were not ours, we were bitten and felt our skin crawling while in bed. When we mentioned this to management, we were met with a rude and unhelpful response from the manager. When we went home, it transpired that the bedbugs from the hotel had come home with us. This infested our home. Despite making an official complaint, to this day we have not received any money back, simply a hollow “we are sorry you feel that way” which is not even an apology. In my opinion, it appears they lied about having called pest control. Our holiday was completely ruined, and this is the worst hotel my partner has visited in 45 years. A real let-down from the Crieff Hydro group of hotels. Please see attached photographic evidence.
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