Quality Inn Pelham I-65 Exit 246

no elavator , no phone service , not very clean !!!!

This was ok (barely) for a one night layover. The sheets was not changed, water leaked into the room from the rain and the towels was dirty.. service was excellent.

The staff was very friendly and accommodating, but my complaint was the floors weren't all that clean. Overall, I enjoyed my visit.

Staff was amazing and so friendly. Breakfast was great. However the bedding was stained and floors was dirty.

The entire reason I selected this facility was location and that it had adjoining rooms at a reasonable price. When I arrived you could not open the adjoining rooms, the door is broken and locked shut. The property manager was notified and he even tried to fix it but was unable.

We get there in the evening and checked in. The room they give us is a complete mess, no one cleaned it up. Beds were not made trash in the corner empty. The front desk guy was polite, said that he apologizes but it was marked as clean in the system. He told us there were no more nonsmoking rooms so we were stuck with a smoking room. It took another 10mins for him to change rooms on the computer, he said it won’t let him change it. However, he finally figured it out and we were able to check in. Our new room had hair in the shower, a microwave where the door looks like it melted and very squeaky beds were anytime you moved they make a loud noise. Also after the first night our key didn’t work so I had to go down to get a new key. That front desk person was not necessarily rude but also not friendly either. Which wouldn’t normally bother me but since everything else was going on it annoyed me. The staff were nice enough but also very creepy. We were there for two nights. Both Saturday and Sunday morning we had staff very creepily stare in our room through the window. Like hands around their face so they can see in better and stare through for a good few seconds. My spouse was changing one of those time so we not happy. I get maybe they were checking to see if we left yet but that is what their POS system is for.

Other than a very worn out office chair, the room was just fine. $100 a night to crash next to the Interstate.

Good morning, our stay at this hotel was not what we wanted. When we arrived we found that the room reserved for us was on the second floor. As my wife has a knee injury we asked for a room on the first floor. This was refused to us on the pretext that the room had been reserved by ******* and that the hotel's reservation system did not allow it. The clerk at the front desk was stubborn and did not want to accommodate our request. We wasted half an hour discussing the situation and the clerk remained closed at our request. It wasn't pleasant.

We chose the Quality Inn because of the low cost compared to other hotels in the area, also the free breakfast. For the price, it was clean enough, nice enough, quiet enough, friendly staff. Our only complaint was that our smoke free room reeked of smoke. We were too tired upon arrival to ask for a different room so we just tolerated it, since we were only staying 1 night. The room definitely needed freshening. Other than that it was fine for the price.