Lodge at Bromley

Do not trust this establishment. We are currently reporting them to BBB- here’s why. 1. We stay at the resort / we love the mountain proximity. (2.3 out 2.4) 2. While on property, we decide to book for the weekend of 3.8 3. The mountain was having rain- so I call march 1 which is 7 days prior to what I thought was our arrival date. 4. When I do call to cancel - I’m told by the woman on the phone that there is no record of our reservation. I asked her to please check her system again- she said she did- and we have “no reservation to cancel” 5. We review our previous month cc statement - we see a charge from Bromley Lodge for 2 nights 6. I promptly call Bromley who then says we were a “no-show”- I’m perplexed 7. After many calls they tell us they understand the problem where their “asst manager placed the wrong dates- and they apologize and we’ll be refunded. 8. The Weds leading up to the original stay date (3/8) I get an email confirmation. 9. I promptly call tell yet another person what happened, they kind of know -but promised of a call back- 10. After much back and forth / they tell is they will only refund one night. 11. Unacceptable. I will be calling my card company- also sharing my experience w the BBB and all of my friends from my previous employer: Condé Nast . Never again here.

The property is a little dated, but quant. Hallways are loud late at night. Got woken up a couple of times and we were in an end room. Went to the bar area to get a little snack and relax before we needed to get to our destination. The drinks were ehhhh, it wasnt a complicated drink but had to tell the bartender several times what we wanted. Ordered a pizza, some chili and mac and cheese. Got the pizza after a long wait for what was the size of a personal pan pizza and wasnt very good. Still waiting for the rest to come, we finally went to the bar and paid for our food, and yes even the stuff we didnt get and walked out. Hopefully someone got to enjoy our chili and mac n cheese. Not a huge deal, would probably stay again...the view is amazing there.

The location of the Lodge at Bromley cannot be beat, right next to the Bromley lifts. This was our second stay at the Lodge at Bromley. During both stays I was struck by the pride and care the staff clearly take in creating a comfortable place to stay. The decor is very no frills Vermont but everything is impeccably clean and in good working order. And all the staff are so friendly, welcoming and hospitable. This trip we stayed in a Family room with a queen and a bunk bed. The kids really enjoyed the bunk bed. The queen bed was perfectly comfortable. We are looking forward to our next stay.

Rob was so welcoming!! Incredible staff. Walk to the main lift!! We will be going back

I understand this motel is getting remodeled soon but it shouldn’t even be open, just poor overall. The staff was the best part. Continental breakfast is included but try to sell you on an up charge breakfast for $10 extra a person which is not worth it…my pancakes were raw. Food was just awful. Maybe I’ll try again after remodel but this place is over priced and just not worth the money.

The rooms were just plain outdated but had microwave&a fridge. But when my kids were to use the tub, it didnt seem so clean and also, the tissues were not replaced which made me wonder if they even cleaned the bathroom in general. If not skiing at bromley for the price I dont think its worth it. Although if skiing at bromley it is right next to it. The continental breakfast also had a bagel, white/wheat breat , yogurt , apples and boiled eggs , coffee and juices and that was it which to me was very disappointing.

The night manger Robert greeted us with a smile and was very professional. He made us feel welcomed and comfortable in a place we never been. I highly recommend this place for your stay.

It was unique in its own way the the moutain and view and how they were able to help my fiancé propose to me there with my family surrounding me and the beautiful view

We recently visited the area for fall foliage and touring. Our stay at The Lodge was very pleasant as we spent an enjoyable evening with another couple in the very large game room on the lower level playing cards and eating snacks. Breakfast was in a sunny section of the hotel. The bed was comfortable and the room clean. It must be very charming in winter as the view is spectacular!!