BrightHouse, Peterlee Yakınlarındaki Oteller

We have had an absolutely amazing stay at Ramside to celebrate my 50th Birthday. We stayed in a treehouse which was utterly superb and took my breath away!! Beautiful interiors and furnishings along with wonderful outdoor area with your own hot tub and sauna...a truly wonderful experience. The service is second to none. The concierge was literally on tap to take you to and from the main hotel. Nothing was ever a problem. The main Spa pool had plenty of seating and limitless supply of towels, robes and flip flops to make you relaxed and comfortable. The Fusion Restaurant was fabulous too. 9 of us ate at the restaurant, the food was served piping hot in beautiful Asian inspired bowls and plates and looked utterly mouthwatering and tasted delicious, we couldn't fault it....The cocktails are gorgeous too I can highly recommend the strawberry breeze for any gin lovers out there! Wow!! A huge thank you, to the wonderful dedicated staff at Ramside, for making our weekend just perfect and one to remember...We will be back!!

More like a club 18-30 experience. The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise. I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules. On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement. If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.

Our usual hotel of choice for yet another Hartlepool weekend break. Excellent position near train and bus links. No food onsite but plenty of options nearby. A slight problem with the rooms booked due to redecorating commencing whilst we were staying but all handled as well as could be by moving the coffee machines and a chair into the standard room. Internet still included as per original booking and worked as well as anywhere I've stayed recently. No complaints, they have to redecorate sometime. Staff first class and friendly as ever. Will be back for another break in due course.

Second visit to this great hotel in an historic building. Reception staff are consistently excellent, friendly and helpful (apologies I am not sure of the girl who helped us out during our stay, but she was super professional). Restaurant staff are also super - front of house, and all the team superb. The rooms are spacious and very clean. The bar is fab and a great space to relax. Only one minor suggestion is to give the coffee bar staff some professional barista training - it’s a plus point for the hotel to have a good coffee bar.

Good value if you stay for 7 plus nights on a long stay rate. Was happy with the size and facilities in my Queen room, however it was very hot and the aircon didn't work. The hotel is set in different (linked)buildings and one of the buildings was noticeably hotter both times I've stayed there in April and May. Both times the hotel upgraded me to a room on the riverside which is much cooler (with working air con) and with a view of the river. The housekeeping staff are friendly and nothing is too much trouble. Lots of choice for breakfast and buffet kept topped up. Really enjoyed my stay - both times. Great location too!

Very good, good location, good environment, next to the bright stadium, professional service standards, come to Ctrip to book it, really very favorable, strongly recommend Ctrip to protect the interests of customers.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

AFTERNOON TEA SIMPLY LOVELY, FOOD FRESH + DELICIOUS comprising, finger sandwiches, cheese savoury, cucumber + cream cheese, chicken+Mayo, roast beef, profiteroles, lemon cake, trifle, scone with jam +cream, pavlova. PROSECCO FRIENDLY STAFF EFFICIENT SERVICE GOOD ATMOSPHERE AFTERNOON SERVICE WAS VERY BUSY 09/09/23.Well that says it all! Have been many times. HIGHLY RECOMMEND