Monte Casa Spa & Wellness

Beautiful hotel with good beautiful beach and lots of restaurants really recommend from Uk🇬🇧

Great location, functional and large room. Excellent mountain and sea views if you get a sea-view room. Very professional and helpful staff - I received a message with a wrong departure time and was in a hurry to leave, the receptionists were quick to organise the transfer, a big thank you to all those who worked at the reception on the morning of 3 June, as well as to the driver who took me. Check-in was also perfect.

Definitely visit the beauty salon. Lina is an amazing stylist, best in town, she also speaks good English which is a plus. She coloured my hair and did the blow dry from me with straightening, very quick, professional and high quality. Noted that they also use really good hair products and have a wide range of hair colours, even the hair dye without ammonia.

The hotel is situated in a beautiful location but it’s definitely not suitable for anyone who has a dietary issue. I’m vegan and they don’t label any foods at all . They made me food several evenings but I had no choice as to what I was served. They only serve cows milk so no coffee for me. We had paid for breakfast & evening meal but ended up eating out several times. Rooms were not cleaned properly and we had to request simple things to be restocked . Sinks clogged with hair from past guests.

The hotel was excellent, in every way; and I especially recommend the hairdresser Lena, who cut and put highlights in my hair, in the salon that had glass doors opening onto the pool terrace. She did a superb cut and highlights....extremely pleased. Would highly recommend Lena.

I will give you a balanced and honest review. The hotel is situated in a great spot overlooking the bay of Petrovac and close to the beach, lots of restaurants and bars. We booked this through EasyJet holidays as a package on bed and breakfast. One of the main reasons for choosing this hotel was that it was flagged up as a Spa & Wellness Hotel. Unfortunately, the indoor pool was empty and obviously could not be used all week. This was very disappointing and not what we paid for, £1,043.92, for one standard twin room (including flights and transfers in October). The breakfast was good most mornings in terms of quality, variety, and quantity. However, on the last two days, they had removed the toasting machine completely. Also, the tables were not cleared and cleaned properly between different guests using them. The hotel is definitely understaffed and the dining room cannot cope when the hotel is busy. For example, 80 guests from the Netherlands arrived on day 4 or 5 and there was a shortage of tables and some food items at breakfast time. The pool area is small but pleasant and there are sunbeds. Sun worshippers should note that this area is in the shade after about 12:30 p.m. (at this time of the year). We decided to pay for beds on the beach instead for 6 out of the 7 days which added extra cost of course. Our main complaint and concern was the very poor standard of cleaning in the bedroom and bathroom. The cleaner did change the towels each day but the carpet did not appear to have been vacuumed all week. Also, the plugs in the basin and bath were both clogged up with other people's hair to such an extent that the water would not flow out until we cleared them ourselves which was disgusting and unacceptable. If we used the top shower the water came over the top of the screen and flooded the bathroom. We did complain at reception and we also mentioned it to the lovely Manageress of the Spa who said that she was embarrassed. We also told a different receptionist again as we departed the hotel. I will forward this review to EasyJet Holidays as they need to know. With better staffing and quality control this could easily be a great hotel in a picturesque resort.

This is the worst hotel I have ever stayed in , food is terrible breakfast and dinner are horrendous . There is no staff to even run the hotel, one night due to no staff we were sent to there outside restaurant for dinner as the hotel bar and restaurant were closed as they had no staff , the food at the restaurant we were sent to was also terrible as we had paid for half board I found this disgusting service . The hotel cleaners did nothing except change the towels and replenish the toilet roll .The beds are also very uncomfortable . I don’t think jet 2 should have this hotel as it’s more like a 2 star if that . Very very dissatisfied with everything considering the amount we had pain , never again .

There was no hot water in the shower during our 3 days stay. We were told on the first day there was a problem, however, it wasn’t taken care of. The breakfast was great and the rooms were spacious.

We arrived late at night, the super helpful security guard on duty helped us to our room and fixed a sticking lock on the patio doors. We were delighted that the hotel had kindly accommodated us to a pre requested room. It was lovely and clean, very spacious with a huge patio. We were a little surprised not to have the advertised mini bar, no cups or glasses to make hot drinks, this wasn’t an issue however as we just used some from breakfast. Breakfast was lovely lots of choice. The staff work super hard, are attentive however not overtly friendly, I put this down to a cultural difference and that’s fine - we are in their country after all - Petrovac is truly stunning and very charming and quaint - we would stay at Monte Casa again and thank you to all the hard working staff!