The Imperial Poonam Hotel

Great hotel. Great staff great service

I was not happy with the cleanliness of the shower room. The staff were very friendly. They do not offer a continental breakfast I.e only one option of juice and cereal. It would be good to have a self serve coffee machine.

Booked this for my elderly parents, mother in wheel chair and father with limited mobility, had requested room on ground floor and breakfast in bedroom. The hotel do not respond back to any requests special requests or to emails following booking. On arrival, parents requested room on ground floor or lower floors, breakfast in bed room. The front desk reply was that all guests must come down stairs for breakfast during set times and they have no rooms on ground floor, they are unable to cater for anyone with limited mobility. My parents accepted the front desk advice, i then contacted ******* regarding this, they contacted hotel and again could not really help. The hotel is not designed for guests with mobility problems and sadly they advertise breakfast in bedroom but will be informed it’s not available and it’s hotel policy all guests eat in the main dining area. Luckily their stay was booked for 7 days and booked another hotel for the remaining 35 days, that catered for disabled customers. They were on holiday for a family wedding and the other family members too booked the same hotel which was slightly further away but well worth the journey for the quality of rooms, facilities and excellent customer service.

The property is situated close to amenities,staff are very polite and cheerful.reasonably priced. I would recommend this hotel for business or family stays. If I was to come to Phagwara again then I would book this hotel without hesitation.

Next time I will be there again

Good location and staff is really nice.

Second visit and stay at the Imperial Poonam Hotel last time 2017 a special thanks to Vikas and Akshay for the excellent service at breakfast we personally like the melon & watermelon in the morning daily breakfast menu we will stay again hoping to come back this year.

Second visit and stay at the Imperial Poonam Hotel - comfortable and pleasant. Fabulous service by all the staff - a special shout out to Vikas and Akshay who made our stay that extra bit enjoyable. Would happily suggest for anyone to stay at the Poonam Hotel for their next visit in Phagwara. Can’t wait to be back again!

Good safe and nice staff