Premier Residences Phu Quoc Emerald Bay Managed by Accor

It is a good choice for booking a hotel because the hotel has many types of rooms to choose from and the location is good.

The price policies, including the facilities, breakfast, and service, are cost-effective. Especially in this area, it is an affordable five-star hotel. However, the kindness of the staff is jagged. Some staff are friendly, but some are unfriendly than a three-star hotel and also most of them do not speak English well. Even the reception desk is like that. Nevertheless, there are many guests who have the advantage of being able to watch shows in Sunset Town for free and the cheap accommodation. The pool is especially good. In conclusion, the facilities and cost-effectiveness are good, but the staff training and kindness are the worst among the five-star hotels that I've experienced for 2 weeks in Phu Quoc. Nevertheless, considering the higher price of nearby hotel, you'd better stay at this hotel, being careful not to disturb the employees' temper. It's a residence, so there are also cooking facilities except for dishes.

Stayed at the hotel alone with 2 kids and it was great experience. Room is spacious, beds are comfortable. The hotel is located at the beautiful beach perfect for small kids. Kids club is amazing! Breakfast have the variety of food that is ok for toddlers. The only thing for improvement is accessibility for baby strollers, it’s difficult to get to the closest to the beach swimming pool.

Our stay was fantastic! The staff were warm and welcoming, the room was clean and spacious with great views, and the breakfast buffet was delicious, especially the local dishes. The pool and location near the beach made it even better. Highly recommend this hotel for a relaxing getaway!

A huge communication issues at the reception. Receptions are completely rude. Most of them speak bad english well, no english at all. They seemed understood but missed the most of the points. As we understood this is 5 start hotel but they almost act like we were run away without paying…! Make us so uncomfortable in terms of payment. We were out on full day activities and arrived quite late around 10pm with shopping bags, tired legs and hurt stomach. Our door was locked so when I go down for activating the keys they did not let us in the room- asking for upfront payment!!! At that time!with that condition!! Well, I told them I needed rest room can do it later or when we check out but they said. ‘’No need pay now!!!” Also, asking for extra payment. Since, when the 5 start hotels asking for up front payment when extending the room! I did confirmed with reception in early the morning regarding “the room extend” but in the evening another reception try not to activate the door key unless we pay now. There is no check out payment. As we were first time in Phu Quoc even in Vietnam. I almost decided check out at 11pm due to the rudeness of their reception. I did called the hotel manager. He does not really care and didn’t even apologized to us. Probobly, he did not understood what I was saying though. There was no reaction! It was off season and service stuffs are lost the communication and contacts with clients!!! Free Breakfast buffet wasn’t good at all! We will not book this hotel again.

Beautiful experience! Super comfortable bed,yummy breakfast variety, good service, and the great thing is this hotel practices help save the environment.