Thotupola Lakeside

Do not go there! I repeat! Do not go there!! I once went there for a day out package. Even though the time was from 9am to 4pm, I went around 12pm hence I asked them whether they can extend time till 6pm and they were okay with it. However, when we go there, we noticed that the room was poorly maintained, and the bathroom had water leaks but that was not the main problem compared to our experience. The main area where the buffet was arranged was occupied by a group get together, so we were requested to sit at some other open area. The hotel manager said that they will serve the food to the place we were sitting but they didn’t. We had to go back and serve ourselves from buffet and come back to this area to sit. Also since this is an open area, when we went back to get the dessert, we saw craws eating from the plates we left there. I have photographs of this. Now comes the worst part. After returning to our room, I noticed that the bathroom has no water, so I informed the reception by a call. However, nobody attended even after 30 minutes. I called again and the reception said, he informed the maintenance. So, I asked him to check again with maintenance and give me feedback. He didn’t call back so I called again in another 10 minutes. He said he is not able to leave the reception desk and he will call the maintenance again. He still didn’t call me back, so I called again and ask for their manager’s number. The way they responded to a basic need of humans is frustrating. Then I called the manager and asked him about this in a slightly high tone as I wanted to show him my frustration. He came to our room and said that a pump is down so it is not possible to pump water to upper floors, and they can give us a ground floor room after 4.30pm when the other guests who have come for day out packages leave. Then I asked him to show me a common washroom which has water. This manager didn’t have the curtsey to give me a solution for my need until I ask for it. It is my worst experience with hotels so far in my entire life. I am just leaving my bad experience here. You decide whether your money is worth the bad service they give despite of the nice location.

The hotel is lake-front-situated, mostly glass-walled and has a serene atmosphere. The best part of my experiece was my interactions with the very kind staff. Starting from the charming managerJerry, all staff members aimed to please. I would say the place is more suited for a day event rather than staying overnight. The hotel caters to local crowds and an outsider might not find hotel amenities adequate for staying overnight. I was there to spend 3 nights, but one night I had to sleep elsewhere because of a very loud late night event. I had only breakfast at the hotel and opted for the local breakfast which was string hoppers with chicken curry, dahl and coconut sambol. It was tasty. All in all, I am glad I tried the place out I enjoyed at least 2 peaceful evenings, one with a firey sunset greeting me.

Disappointed to the maximum level. For our wedding, we discussed everything in detail with Sarath. I'm sad to say that the service was poor and they did not serve the cashew we gave them before the event to keep on the tables for guests. They reserved a table without our concern and our guest was standing and waiting till they arranged the table. Promised a honeymoon room but we got a basic changing room to sleep. and during rain we can not access those rooms and when I request a room inside the hotel they didn't have so I had to stay in the hall when guest was arriving. Even if we plan and send them the details they will not follow up. Once u go there to inquire they will show you the moon and stars but practically they are not capable.

Great hospitality and nice food. This beautiful place got a breathtaking view. What a day at thotupala lake side. Special thank to the nice manager Kumara for your kind assistance and great organising our office event.

Thotupola Lakeside made our outdoor wedding in February 2023 an absolute dream come true. The breathtaking natural setting, featuring a serene lake provided a romantic backdrop for our special day. The food and service were truly exceptional. The catering team served a delectable feast that delighted all our guests, and the staff's attentiveness made us feel cherished and well-cared for throughout the celebration. Thotupola Lakeside's dedication to detail, excellent facilities, and warm hospitality ensured that our wedding day was perfect in every way. We highly recommend this enchanting venue for a magical and unforgettable wedding experience.

Although the facility has so much potential we were very surprised at the unfinished state of the rooms and amenities.

This is one of the worst hotels that we have visited so far. Apart from the condition of the room we faced a really bad experience. We have made the payment from LKR and once we check through our bank it was deducted from India Rupees which we ended up nearly Rs. 15k due to this. When i called the property in order to sort this out there support on this was zero. I won’t recommend this property to any body if any one is willing to book any please make sure to check ur currency before booking