The hotel was clean and comfortable with a good breakfast, but I was highly disappointed in a couple things. First, I called beforehand and asked if the pool was open and they told me it was. I got myself and kids ready for the pool and it was ice-cold. I asked the desk and they said the heater was out and it was closed. This is only 2 hours after I had called. I was traveling with my kids and the pool was the main reason I had chosen this hotel. Also, they asked if I wanted room service during my stay. I confirmed I did. The next day however, no one came to my room to clean.
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