Home2 Suites by Hilton North Plano Hwy 75

Walked into my first nights stay: feeling sick from the humidity and Mold in the lobby, coupled with dirty floors and a public empty fridge with no food to purchase; went to the first room-musty, and unclean with dog crap and half eaten chicken bones on stairs, leading to the floor; water damage on ceiling and a musty, garbage odor on the floor; went to another floor and humid with another unclean room(smelled like smoke) non smoking facility? I think not. I was told that the cleaning crew went home and they’re short staffed; was told humidity in all floors was due to customer complaints? I call bs. Dirty laundry and peoples days old garbage left to ensure customers smelled it, I guess. Management and asst management showed complete negligence even after I complained.

Front desk receptionist when checking in at night did not seem to want to even work there. No greeting. Just plain cold. Breakfast bar was half empty. Hilton should look into this Hotel's breakfast. The other hotels from the same Home2Suites chain was not this empty for Breakfast.

The breakfast wasn't available even tough we reached on time. Cups weren't available for juice and coffee. This happened on both the days that we stayed here. We went for breakfast at about 8 am on both the days. Terrible service. However the rooms were clean and the area was good.

i would have given it all 5 stars if the shower door wasnt broken and there wasnt homeless people around building

Everything was great except Sunday morning no hot breakfast food and no coffee.

Very clean room and friendly staff breakfast was great. Coffee was available all day. Will be back

I liked the fact the area is quiet, close to restaurants. It was very clean and organized!

Very friendly people. EXTREMELY CLEAN facilities. We will return next month (Oct) for 3 or 4 days. Looking forward to the trip. Thank You.

Great for an overnight stay. Good breakfast and a nice clean property.