Tent Playa de Palma

The place was fine, the offer was great! For the money you spend it is more than fine. The brunch offer is great, good selection and the food is tasty! The only problem is the noise! We can hear everything all night long, from people drunk in the corridor shouting to mum and kids loud in the early morning.

Checked in around midnight, we went to our room and the room was so dirty, attached are photos. I was absolutely distraught and disgusted, ontop of that it being so late and tired. We then had to wait to be checked into another room which left us waiting around for ages. My partner and I are cleanly people and after being moved into such an unclean room we found it difficult sleeping in our new room and got up early the next morning to speak to the manger. We were met by a rude receptionist who refused to get the manager and acknowledge my complaint and only took interest in what my (male) partner said. She initially offered us a full refund but then only refunded the remaining nights as we already stayed the night. This was unacceptable as we couldn’t sleep properly at the hotel and refused to have breakfast there due to its possible uncleanliness. We then spoke to the manager who told us to explain the situation but had no interest in refunded us. We wasted a lot of time going through a story of our night to satisfy his curiosity and we were met with “there is nothing we can do” and “company policy”. Why ask us to explain and waste 50 mins of our morning when it wouldn’t have made a difference anyways? Not even a partial refund which is absolutely ridiculous. I would not recommend anyone to stay at this hotel, the staff are rude and managers are unreasonable. Please do not waste your money. The rooms on top of that aren’t even appealing and you might be unlucky and get a dirty room.

Pro: hotel cleanliness, selection of breakfast items, chrome cast tv. Hotel receptionist was lovely, download your key on to your phone. Negatives: food was cold, groups of lads and very noisy during both day and night. Air conditioning was not switched on until we complained 3 times. Actual area not many restaurants and definitely a no for kids.

Great clean friendly hotel. Catered well for us as family with 3 teenagers and disabled mother. Brunch till 1:30 couldn’t fault it. 5 min walk from sea front. Pool towels available, shower gel and shampoo and hairdryer in room. Pools on both side of hotel so can move round in avo once pool at back shaded. All staff great and friendly too. Beds and pillows very comfy like new. All new hotel but kept lovely and clean Will return. Only complaint was noise from teenagers hanging out around a car at front of hotel till 1am most nights kept us awake. But hotel don’t have control over that I guess! Will return to this great hotel! Ps pina coladas were lovely!

Can’t find email address and left my diary in room 606 lost without it. Could you please post to me. Fabulous service & food excellent staff very clean.Many Thanks Pools are very safe lifeguard on duty

Good value for money hotel, allowed us early check in and gave us a big room. Rooms were clean and comfortable with good balcony and quiet despite being in a bit of a party area. Lovely swimming pool and amazing breakfast. Overall very good experience

We didn’t realise when we booked this that it was in a very noisy / lively area I’m sure if you were younger this place would be great. We couldn’t sleep due to guests on balconies all night up. The breakfast / brunch was available till 1.30pm which I thought was very good for guests.

We didn’t know what to expect with this hotel as it looked pretty basic but, what we found was a very efficient, friendly, very clean and well run hotel. The rooms had everything we needed except tea making facilities and maybe some drawers. The beds were very comfy with linen changes, the bathroom and shower were great and towel change daily. A small balcony gave a good view of the bay a little distance away and lovely sunsets. Breakfast buffet was available until 1.30 so no rushing and the choice was extensive.but couldn’t get a decent cup of tea!. For the first few days there were quite a lot of young German football fans in the hotel and town which was a bit noisy at times but all good humoured. Overall I would recommend this hotel but would say that Playa de Palma is a resort for younger people and families as the beaches are amazing. The bus service to Palma itself was regular and cheap..€2 .The bus stop was outside the hotel too.

Hotel location perfect for beach and restaurants. Staff very friendly and want to please. Breakfast and Brunch was excellent, great idea having breakfast open till 1pm. Salad meat and cheese, fruit and cake were all gratefully received for brunch free of charge.