The property location, cleanness, beach access, entertainment all get 5Stars, however, management (Javier) gets a zero as well as the reception staff for their inability and refusal (getting the round about) to help and assist their guest solve problems. There was a short in the room and my wife was shocked (left without power), most critical was when the security removed our backpack and sandals from beach chair when we were in the water and the phone was missing. Front desk staff and management (Javier) did not do anything other than to give excuses. The hotel had no right taking or touching my stuff at the beach and then take no responsibility when phone was missing. they offered a taxi to police station hours later requiring me to take more time off my vacation. The hotel was at fault and did NOT take any action. when I asked next day for incident report they had to type one because a report was never filed. Your stay will be pleasant as long as you don't have an issue or security takes your stuff without permission (and your phone goes missing).
Çevir