Hotel Cielo

I needed a 1 night stay and as I was eating breakfast I didn't notice above was a hotel tucked in above. I can't remember her name but she was super friendly and seemed to be manager of sorts and she took me on a tour of hotel to show me and it was beautiful the architecture was awesome with a roof top sundeck with beautiful views of the beach. The location is 10 steps off Playa del Carmen's famous 5th ave. There is a 7-11 right across with everything within walking distance ,1 block from 5th ave Aldo bus station and 1 block from the beach.The front desk was great as in watching my bags as I waited by the beach for early check-in. Check-in was great and even took my bags up to room and left them till I returned which was huge because there is no elevator but the walk up can be challenging I imagine for some . The sound travels well from the restaurant downstairs (Carbonsitos) where I ate my breakfast and served great food at other times I seen usally I would participate in the rucus but was leaving the next day. The interior was so nice and quaint like a small typical Mexican hacienda feel to it. I definitely will visit again because their rates were awesome 👌...location if you like to be where it's happening is it !

BEST BOUTIQUE HOTEL hands down. Stayed here with my wife and 11 year old daughter. Loved the hotel across the board.comfortable quiet room. Awesome staff. Beautiful roof deck. Right next to all action and beach without actually being on fifth ave. Also after eating at a bunch of recommended restaurants, we kept coming back for the downstairs restaurant Carboncitos. I needed another two weeks just to try everything on the menu.

My favorite hotel in playa ... very beautiful decor and the beds are amazingly comfortable. The staff are super friendly and the restaurant attached to it has amazing food. Also very nice for couples and families.

I was visiting Playa del Carmen and had some troubles with my reservation at another hotel, luck was in my favor because Hotel Cielo front desk service was able to get me in to a room last minute. Hands down the best boutique hotel in the area and I could not of been more satisfied. Great Wi-Fi connection and the best beds (admittedly more comfortable than mine at home). My stay was the most enjoyable I have had in the longest time. There is an incredible roof top, where you get a great view of the town and the amazing ocean views. Would be an fantastic venue for a destination wedding. Downstairs I the most incredible meal during my stay in Playa del Carmen at the hotels restaurant: Carboncito's. I had the cochinita pibil, a regional Mayan dish that blew my mind. The service was bar none the best and I was treated like family. If you are considering a stay in Playa, stay at this hotel!

Best boutique hotel in Playa Del Carmen. Super friendly staff and the best beds, very comfortable. Right near everything, easy to get around and see what the city has to offer. The rooftop terrace is incredible and worth the stay alone. Attached is the best restaurant, Carboncitos, with awesome food. Highly recommend it to those looking for a wonderful place to stay in Playa Del Carmen.

The hotel is in an excellent location with a view of the ocean. It is just steps from Quinta Avenida and its many restaurants and shops. The staff was extremely friendly and professional. We are already in the process of returning later this year.

I been coming to Hotel Cielo for 14 years, multiple times per year. I always come back to the same boutique hotel. That says it all. Great location, friendly staff, and clean hotel. 1 block from the ocean, right on 5th Ave, and access to all the best restaurants you need. I can't honestly recommend another location, since I keep coming back...

Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak