Lines, lines everywhere lines. 2 hours just to check in. Only had 2 people at front desk, but there were 8 people at guest services doing nothing. Stayed 5 days and was unable to get a reservation at any restaurants, the entire time. Had to go to one of the 2 buffets for every meal. Food was fine but had to wait in a line for 20 minutes just to get eggs in the morning. At dinner the line was just as big to get tacos. Every bar line at least 15 minutes long or longer. Stayed at this resort 10 years ago and it was one of my family’s best memories, service was great and no issues. So disappointed this time, we will never go back. The resort has gotten so big that the staff can not keep up with the amount of people staying there. We could not even do any activities that they had because you needed a reservation to do anything, this was not stated anywhere. tried to make reservations the second day there, but everything was booked up the entire time we were there. Talk about frustrating. Thanks to Diego who allowed my oldest daughter and her boyfriend to do the swim the same day because he wasn’t fully booked and they tagged along with another family. went to sister resort for $100 round trip transport for 6, much better there. We are by no means picky, we usually go camping, so are standards are not high, but i can’t recommend this resort. Too many issues, sad
Çevir