Misafir Kullanıcı
8 Nisan 2024
Like some other reviewers I cannot believe this is number 11 out of the apartment hotels in Play del Ingles. We stayed when the festival was on not knowing that outside the rooms there was going to be what i would describe as RAVE's going on with loud music on until 4:30am. Now the noise wasn't just load it vibrated throughout the apartments. You literally couldn't hear yourselves talk. I have never in all my years travelling heard anything like it and hope to never again. It completely ruined our stay. Management said they had no control over it which i accept BUT what they did have control over was that they could have warned us when we booked the hotel. I booked this direct with them so believe they could have warned us so we could make up our own minds whether to stay. I contacted them and they said that wasn't possible ?? What in the day and age they cannot contact people and let them know. I have used travel agents before and they usually warn you if there is going to be a problem. Like other reviewers I believe this is management and they want to ensure they have all the rooms full. Most of the staff, including the reception staff were all great, they even said their walls vibrated during these raves and they thought it was unacceptable. The pool area was fine if a little run down. However the sunbeds were dirty with bird droppings, and dried sweat. I only saw the female pool attendant brushing them down not the male attendant. He was surly and miserable, get a new job. But the female was very courteous and friendly. The room was okay apart from the shower. There were tiles missing around the plug hole area and they were filthy around the edges with what looked like black mould. I would be ashamed if it was in my house. So there's my honest report, and would I return NEVER.
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