jaygokani2004
16 Ağustos 2023
So, my review is extremely honest and real. I stayed here 3 nights with spouse and a 5 year old child. The experience was very sad. The hotel is operating out of bare minimum staff. Room cleanliness was very bad, I think they just broom it off half heartedly and no wiping floor with water or disinfectant. Anything you ask for takes ages. Breakfast service is bad, and below average quality of food. They barely manage cutlery during breakfast. We and other guests experienced at times no plates, no spoons or forks, no bowls, no tissues. If they get, they get a couple so some use that and others wait. Breakfast time is 8 am and by the time everything is ready it’s 8.30 minimum. All guests get up and go into the kitchen to ask for cutlery. Restaurant service is bad even for dinnertime. For 1 night we decided to eat in in-house restaurant, and they took ages for food and quality and taste not good. All the guests were irritated as everything took time. We then realized and learnt that they had 1 person to take order and serve and 1 (literally) person in kitchen who is cooking for all orders and hence all delay. Not to forget, restaurant cleanliness of tables floor etc. as bad as room floors. The same single staff who was there at night at the restaurant is there for breakfast. The entire hotel operates with so few staff (in single digits) that everything is slow. If you are going for vacation and spending for a hotel, you first expect good service and warmth from staff. And basic hygiene factors in place like cleanliness. My recommendation is that no one should decide to stay here. Unless you are a student and literally will go there to sleep at night and be out from sunrise to midnight. For them too decide to take the risk. Main problem - the moment there are more guests, they cant handle.. If there are only 2 or 3 rooms of occupancy, maybe they can be better. I paid 20k for 3 nights, and trust me it felt like, a place which ideally should be 7.5k for 3 nights. It also came across that all the staff were amateurs and didn’t even know how a hotel industry functions. Didn’t mean to rip a hotel down, but this is me being real and wanting to save people who may stay there in future.
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