Hotel Walther - Relais & Châteaux

Appears to be one of the better hotels I have never stayed at. Pictures show wonderful rooms with comfortable furnishings and attractive views of the picturesque scenery. It is beautiful area that would be a perfect place to visit for the summer or holidays.

Beautiful Family Run Hotel, with super friendly staff. Exceptionally clean and some lovely restaurants. Breakfast range fantastic. Injured my ankle just before stay and hotel reception provided ice packs .. super efficient and kind. Would definitely recommend

As Mrs. Walther was trying to figure out what to do, the assistant manager and the elder lady at the front desk were rude and condescending to me. All I did was ask a question and I got rude comments and answers back. I did not ask for anything for free but got treated like I wanted something for free. I just wanted what I paid for and my reservations for my honeymoon that I made. I am a restaurant owner and I would NEVER treat ANYONE the way your staff treated me. My staff would be fired in heart beat for the way they interacted with me. No questions asked. Especially if it was someone’s special day on Valentine’s Day/honeymoon. Mrs. Walther, you said you responded to Mark from *******, but I don’t have any emails as I stated. I never asked for anyone to cancel my reservations. I traveled 6 hrs by train and bus. Left my other reservation to come to your hotel and enjoy my honeymoon with my wife. I confirmed with your staff working at 11:30pm-12am that my reservations were ready before getting up and coming to you. May you please tell me why I am being charged for my reservation if you already canceled it? Can you show me the email that you guys responded canceling my room? Can you tell me why I was treated like dirt/trash for asking a simple question by your two staff members? Can you tell me why when I called to confirm my honeymoon, no notes were taken by your staff? Nothing is making sense to me. I really wanted to enjoy my stay but now my whole honeymoon is ruined for nothing. On top of it, you are charging me for a room you already canceled. Looking forward to your response and hopefully a proof of you canceling my hotel because I don’t see it, but you guys claimed it was sent! I will make sure to let the world know how you treat people coming into your hotel for their special occasions.

My husband and I have stayed in many wonderful hotels but nothing can beat our experience at the Hotel Walther in Pontresina. The hotel is absolutely gorgeous with large, quiet rooms. We had a junior-suite with a balcony overlooking the valley. This was a much-appreciated upgrade from the hotel on the occasion of our 56th wedding anniversary. The service was second to none. All members of the staff were attentive to any and all of our needs including the owners themselves who checked on the guests as though each one of us was a close friend or family member. The food was delicious as well. We ate in three of the five restaurants and were not disappointed in any of them. Our personal favorite was the fondue restaurant, a former gondola car, in the park across the street from the main building. I would be remiss if I did not mention the beautiful indoor pool. Finally, the setting in Pontresina is magical. We had a fabulous stay at the Hotel Walther.

Hotel Walther is extraordinary, the host is very attentive to her guests, with personalised service. Swimming in the pool before breakfast, finished with a spa provided a perfect start to the day. The styling is superb. We thoroughly enjoyed our stay. Deborah & Maxine

This was our fourth hotel on our European vacation and definitely the most elegant. Always quick to respond to emails in making reservations. Our room with a wonderful balcony view was exquisite — sitting area, wonderful bed, and even double sinks in the well thought out bathroom. Service was impeccable from check in to check out. The owners were on site and eager to meet their guests. The guest pass allowed you free bus passages, cable cars and much more. First class in every way.