Borgo Della Marmotta

We booked 4 nights at the end of a 10 days in Umbria. The other two places where we stayed were excellent and we hoped the Borgo would also be a good choice. Sadly, it didn't live up to expectations. Despite the emphasis on it being a "home from home", the owners - who were only in evidence our first day - didn't seem to be "hands on" and their staff [with the exception of the ladies at breakfast] appeared to have little interest in looking after guests. This may have been because it was the end of a busy summer but we left feeling distinctly underwhelmed. In addition: 1. Our "superior" room [7-6] which bore no resemblance to any of the website photographs/descriptions. It was small and so dark that we had to turn the lights on in the middle of the day. The double bed was two singles pushed together, there was nowhere to sit and the bathroom needed a complete re-vamp. As the room is close to a busy lane, there was a lot of traffic noise and we could also hear the guests next door and below us. Small touches like providing bottles of water and umbrellas would have been nice and the absence of mosquito netting on the window was surprising. 2. The restaurant. We had dinner on our first and last evenings. On the second occasion, three of the main courses on the a la carte menu were unavailable so the choice was very limited. Service lacked attention to detail - this included being shown to a table for two with only one chair and left to find another one ourselves! We had much better food and service eating out in Spoleto and Montefalco. 3. Outside "events" and how these impact guests. On the Sunday there was a large lunch in the garden close to the swimming pool. Guests were given no warning of this and it was only apparent from the preparations which began during breakfast and continued all morning. Once the party started, the noise and numerous small children coming to play round the pool made it impossible for guests to use the area. When we mentioned this to reception, the response was that they hadn't expected so many people! However, as one of the staff said there are often "events" at weekends, the Borgo needs to think about how these affect guests - particularly as it claims to offer a peaceful and relaxing environment. Based on our recent experience, we are unlikely to stay there again.

This could not be a prettier country farmhouse, located about 10KM from Spoleto. The owners have done a fine job restoring the old buildings but retaining the sense of rustic simplicity. The public areas and pools offer many wonderful spots to relax in the peace and quiet of the surrounding countryside. We stayed five nights in an apartment that had two rooms and a basic kitchenette. During a five night stay, we ate dinner two nights at the hotel and two at their nearby sister restaurant, La Casaline. We ate decently at both though we much preferred the food and service at the latter. Like other reviewers have mentioned, there were occasional glitches. Frankly these issues with electrical and other mechanical devices seem to still be common in Italy. My own serious negative was with what is largely a seasonal staff. Resorts like these are at their nest when they are run by family, who are on site and who have a long history in hospitality and with the property. This did not seem to be the case at Borgo and was for me a major flaw.

This is a really nice hotel close to beautifyl Spoleto in Umbria. The hotel in the countryside with nice rooms and a nice swimmingpool. We had a suite - a family with one child - 16 years. The room was nice and also the bathroom. Unfortunately the A/C did not work really well so it was hot in the night. We got a fan but it was very weak and noisy. The pool is really nice with sunbeds. Unfortunately there were two dutch families with small children that were so noisy and that disturbed the calmness of the place. Shoud be a no children hotel. The breakfast was really nice and good. We had dinner one night in the restaurant and it was good.