Puerto Azul Suite Hotel

We have recently returned from our fifth stay at this hotel. I think that says it all. There are many guests who return to this hotel year after year. The staff are all amazing The general manager is around the hotel most days, also welcoming guests to dinner. He knows he has a great staff team, and appreciates them very much. Any reviewers mentioning sunbed wars at 6am are reviewing the wrong hotel - the beds are chained up until about 08:45, and there is no mad rush. Even in August there were spare beds and places to set them up at lunchtime. There is more than enough space and furniture to go round. The pool is open until 7pm, not 8pm, and yes, from about 6pm they do start to put away any empty beds and get the tables out by the stage for the evening. But they only do this as and when people naturally head back to their rooms, we never saw anyone asked to move. The rooms are a little short on storage space if you are a family of four, but packing cubes (leave clean clothes in them) and a bag to put dirty clothes in solves that problem. There is lots of shelving to put the cubes on. We love this hotel because it’s small and friendly, with low-key daytime entertainment and a good variety of evening entertainment. We were so sad to have to say goodbye to Malena, Rafa and Sven, but I have no doubt that we will return again. Thank you so much to everyone for another brilliant holiday, we had such a great time.

We stayed at Puerto Azul early May 2024 and had a wonderful stay and looking forward to returning in September. We’ve been visiting Puerto Pollensa since 1997 but first visit to Azul. It is a wonderful hotel, great location, superb facilities and lovely/ helpful Staff.

Rate this hotel 3stars Get your own sunbeds Charges for towels charges for safe deposits No poolside bar service! They quoted insurance cost for safe deposit boxes. Didn’t think of liability insurance when old people were getting sunbeds from stacks because none were out 3 star maximum Will report to Jet2

I have just returned from a 10 day stay with my husband and kids (aged 7 and 12) and we had a fantastic time. The food, the rooms, the pool, the staff - everything was really great! There was a really good selection of food at breakfast and dinner, fantastic fish, really lovely salads, delicious vegetable dishes and wonderful desserts! I am allergic to gluten and the chef was happy to show me what was suitable and what was not, everything that was gluten free was labelled (there was a wide selection) and a number of gf cereals and bread at breakfast (plus the best gluten free carrot cake I have ever had in my life one evening!!). The staff in the dining room were really great, so friendly and attentive and so hard working. Our room was perfect, the sofa converted into two separate single beds for our children. The hotel accommodated our request for a room at the back of the hotel with a view of the mountains and it was perfect - balcony in the shade all day which was nice. The housekeeping staff cleaned the room to a very high standard, it was perfect every day. The tv had a few UK channels which were handy for our kids during siesta time. There was also a fridge, kettle, mugs and tea bags and shower gel and shampoo (although the shower gel didn't lather very well). The pool was great, the main bit is lovely and deep (1.6-2m) which is great for older kids and adults. There is also a shallow kids pool and a baby pool. You don't need to pollute Mallorca with any extra blow up pool toys, there are lots left around the pool from previous guests! It was very busy in the middle of the day, as you would expect, but we often went in the late afternoon and it was lovely at that time. We went to the entertainment a few evenings, the flamenco dancing and the acrobats were amazing and we also enjoyed the bingo beforehand! There is also a pool/games area and table tennis. There is a Spar which sells everything you could need in terms of food/drink/toiletries just around the corner. The beach and beautiful Pine Walk are 5 mins away and the bus station which is great for day trips less than 10 mins walk. This is a wonderful hotel for families and I would imagine equally wonderful to come outside of the school holidays without kids! We all miss it so much already, hopefully we will be back! Many thanks to all the wonderful staff.

Great hotel for families. The room wasn’t huge for a family of 4 but big enough as we didn’t spend a lot of time in it. It was cleaned daily and towels replaced regularly. The rest of the hotel and pool was very clean. The staff were fantastic-every staff member we dealt with was really friendly and helpful. A real plus point of the hotel. We don’t hugely go in for hotel entertainment but the team here worked incredibly hard and we used the kids club a couple of times and our son had a great time. The evening entertainment was mixed but always done with passion. The food was excellent. We usually have bed and breakfast but the offer was half board and we ate in far more than we planned to. Plenty of choice at breakfast and evening, for all tastes and diets. And early breakfast was available for excursions or morning of checking out. The only negative would be I would have liked water with our evening meal without having to pay for it. The hotel was geared towards families and the pool was busy with inflatables and balls, so it wasn’t the most relaxing space, but we don’t tend to spend a full day by the pool anyway so it wasn’t an issue for the time we used the pool. We could always get a sunned and either a parasol or shade, whatever time of day. The little arcade, ping pong and football area kept our son entertained on an evening when he wasn’t watching the disco or entertainment. The location is great. Close walk to the beach, the main square and other restaurant's. Overall, a great hotel and good location.

I really don't understand the negative reviews, it's not perfect but it's still a great hotel! We travelled as a couple with 12 month old baby plus my parent. I contacted the hotel ahead of arrival asking for a quiet room but close to my parents room who had paid for a pool view. They placed us straight opposite eachother ticking both boxes. The room was spacious but lacked storage, it needs some bedroom drawers. I liked the separate bedroom and was the reason I picked this hotel, our beds were very comfortable and the air con was perfect. Loved the bathroom and the large comfortable sofa in the lounge area. Contrary to what some reviews say, kettle and fridge in the room are not chargeable, the safe is but that's normal. The room was cleaned daily, bed linen was only changed when I stripped the bed and placed it on the floor after our baby was sick on it. I believe many hotels now will only change bed linen and towels if you do this in order to save water. The negatives of the room are the only reason I haven't given 5*. - the cot provided for our baby was probably older than me. The mattress seemed uncomfortable and I had to pad it out with blankets under a fitted sheet I brought from home, the mattress seems like a bowl from so much use. Our baby slept better after this. - our room had a broken window in the bedroom, it was a floor to ceiling window and the lower window was cracked. I reported it to reception on arrival and maintenance put tape on the crack. In my opinion this room should not have been used in that condition. I let this slide though as the room was ideally located next to my parents and the window was blocked by a bench so our son couldn't really reach it. The hotel itself is in a great location, the pool area was well maintained and clean although I should point out most of the pool is very deep! We had no trouble with sun loungers or umbrellas there was plenty to go around. The poolside bar had a good selection of drinks, lunch menu was basic but cheap enough, other bars and restaurants are close enough if you want better. The breaakfast and evening buffet in the dining room had a huge selection and was actually decent food! The staff in the dining room were always super friendly although a bit awkward with drinks, we would just get them from the pool bar on the way in as this was easier than waiting for someone to take your order then paying cash. We arrived very end of August just as kids would have been returning to school, so we got a glimpse of what peak summer would be like, lots of children playing with inflatables and pool activities, not the worst thing to listen to children playing but if you wanted relaxing then this wouldn't be ideal so overall if I was to recommend this hotel it would towards families, otherwise don't go in school holidays.

Upon arrival I was really underwhelmed by the standard of customer service. Reception staff were quite rude and were unsure if our room was ready or not. We were left sitting for half an hr in the reception area before someone came to us to advise that the room was indeed ready. The hotel has a decent size pool, unfortunately large inflatables are allowed meaning its extremely difficult to find space to relax. I also question the cleanliness of the pool area itself. The location of the hotel is fantastic. A short walk to the front and main square. Rooms are ok, little storage for a family of four, poor quality sofa beds and the air conditioning is shocking. The room was cleaned daily and towels changed. Cleaning staff were brilliant. The entertainment teams are fantastic and really helped to make the holiday enjoyable for my 2 kids. Breakfast is ok, however the evening meal is superb. Plus points Location Great daytime entertainment for children Some good evening entertainment. Daytime food from the bar is good Rooms were cleaned daily to a high standard Evening meal is superb Negative points Zero arrival welcome Pool towels are chargeable Breakfast is just ok No water on the table in the evening. Pool is way too busy Pool area not cleaned well enough Air conditioning is terrible Expensive

Contrary to many of these reviews we were disappointed with the Puerto Azul. Air conditioning in our room was terrible and nonexistent in the bedroom - reported to reception three times, never fixed. (We even waited to unpack on our first day as we expected to be moved out of courtesy). No cutlery or crockery to prepare lunch in rooms though there is a very large dining table occupying space. No drawers and useless shelf storage - not great for a family of four. Sun loungers packed away noisily and dining tables and chairs put out around guests who were still by the pool at 6pm. The pool is open until 8pm but a large section of beds are packed away (crashed around by your heads) and guests are asked to move. I witnessed an elderly resident ask for help to use the accessibility lift into the pool - they waited patiently only to be told by 'maintenance' that it was not working (I was utterly disgusted by this). Bedding not changed and rooms not cleaned thoroughly - we had sand on our floor for days on end. Paying cash for drinks in the restaurant and our change was not returned to us - yes a small issue but coupled with everything else it was another negative. One ear infection and two cases of gastroenteritis in our family - obviously may not have been the hotel. The gym equipment was old and tatty but usable - if you can bear the terrible air conditioning. A positive - fabulous location!!

We have been visiting Puerto Pollensa for years and have ‘outgrown’ our usual seafront hotel and needed a suite to accommodate our 15 year old. As a couple this is not something we would book, but for a family we would say it’s meets everything you need. The room was basically styled and clean with comfortable beds and ample storage. We had a room that was at the back of the hotel which overlooked the back road and a skip ☹️, but if we returned again I would request a pool view. No sun bed wars as they a locked up until 9am and it’s a help yourself. There is the odd few holiday makers waiting for them to be unlocked to get their spot, but you can get a bed at anytime of the day. Big plus point is that the hotel has adult only sun beds that are padded and away from the pool area, perfect if you want a quieter place to relax (away from the children). Food here is fantastic and lots of choice. I’ve had everything from grilled king prawns to the most puffed up and crispy pizza. Breakfast is also great. As we know the area really well, we did eat out a few of the evenings so didn’t get to see all the hotel entertainment, but the ones we watched were pretty good. Star performer was Paul Keenan who did a one man boy band show. He was brilliant, not only a great singer but his was so entertaining and so funny. Had people up singing, including the children. We loved the bingo. From being greeted at reception and throughout our stay all the staff have been brilliant. Big mention to our Jet 2 rep Chaz, she was very knowledgeable and an absolute pleasure to meet. Improvements: Welcome drinks in reception when arriving would be great and a couple of small bottles of water in the fridge in the room. Ladies loo near the bar could really do with a lick of paint and some bleach. Also the bin in there is old and rusty and could do with replacing. Overall a great stay and due to its location we would definitely book again.