Sofitel Golfe d'Ajaccio Thalassa Sea & Spa

I would like to share my experience of staying at the hotel. I really liked the hotel's grounds, attentive staff and comfortable rooms. But I have to give a lower rating, as I did not receive attention to my request about the management of the hotel. We arrived at the hotel on November 11, we could not be checked into the hotel because there was no light and we were offered accommodation at the Hotel Campo Dell'Oro 4*. The next day we moved to the Sofitel Hotel and enjoyed our vacation. However, I did not receive a response to my request for a recalculation of the cost of arrival and a refund. I have repeatedly sent an appeal to the office. I understand the technical issues that may arise at the hotel, but I paid the amount for staying at a 5* hotel, not 4*

perfect Hotel, great service and team , good food and nice hospitality , many activities around ......

We checked in to the Sofitel on July 19. Hotel seemed really pretty, nice ambience. We asked the concierge for a restaurant recommendation and JP the concierge recommended Agnarellu on the beach. We sat down and ordered a drink and a fish, when the fish arrived about 20 minutes later we had informed the staff that the fish was rubbery and didn’t taste very good. The waiter had brought the chef over and the chef got very angry that we didn’t like the fish. Right away he shoved me. I was in shock. I told him we will pay for the two drinks but not the fish. Four men came out of nowhere and jumped me and punched me in the nose. I tried to run away but they wouldn’t let me. My friend gave her credit card and they charged us $1150 for fake items we didn’t order. I was so startled I slightly hit the bumper of my car on the way back to the hotel. I took a video of the aftermath and showed the general manager Stephan of the hotel. The police came and advised me to go to the hospital first then to go to the police station. Local people told me that the restaurant is run by the mafia so I decided to just go to the hospital to have my broken nose assessed. I didn’t want to run the risk of being detained in France for not paying a restaurant bill or being followed by the mafia. The general manager was not sympathetic at all and didn’t even believe me that the restaurant staff had punched me. Stephan the general manager told me the owner of the restaurant came to the hotel and demanded his money and threatened that he will get his money one way or the other. Frightened and threatened by this I decided to pay $1140 to the hotel for food I didn’t eat or order. I have time logs of what time I arrived to the restaurant and what time I was beaten up. There is no way I was able to order and drink $1140 worth of food and alcohol. The hotel and restaurant saw two Americans staying at a nice hotel and not only took advantage of me financially but physically they hurt me. IF THIS MONEY IS NOT RETURNED TO ME I PLAN ON SUING THE HOTEL. Nous sommes arrivés au Sofitel le 19 juillet. L'hôtel avait l'air vraiment joli, bonne ambiance. Nous avons demandé au concierge une recommandation de restaurant et JP le concierge a recommandé Agnarellu sur la plage. Nous nous sommes assis et avons commandé un verre et un poisson. Lorsque le poisson est arrivé environ 20 minutes plus tard, nous avions informé le personnel que le poisson était caoutchouteux et n'avait pas très bon goût. Le serveur avait amené le chef et le chef s'est mis très en colère parce que nous n'aimions pas le poisson. Il m'a tout de suite bousculé. J'étais choqué. Je lui ai dit que nous paierions les deux boissons mais pas le poisson. Quatre hommes sont sortis de nulle part et m'ont sauté dessus et m'ont donné un coup de poing dans le nez. J'ai essayé de m'enfuir mais ils ne m'ont pas laissé faire. Mon amie lui a donné sa carte de crédit et ils nous ont facturé 1150 $ pour des articles contrefaits que nous n'avons