Misafir Kullanıcı
29 Mayıs 2023
We stayed at this hotel at the end of May 2023. I was attracted by the old memorabilia in the photos. Unfortunately that was the best and only highlight for this hotel. The good points it was clean, and good central location, that where it ends, The reception staff were rude , abrupt and very unhelpful! You had to pay for your stay when you checked in, this is totally different from every other hotel in the world, it just says we don't trust you!!The rooms were cramped and poorly maintained, with very few facilities. We had to ask for more than one bottle of shampoo, no shower Gel for the two of us. The shower was over bath in the two rooms I saw, it was very dangerous as you had to negotiate stepping over the toilet to get into and out of the shower, and the bathmat was a foot square towel, hardly big enough for one foot let alone to stand on!! (see photo). Only fruit tea bags, no coffee, milk, sugar , biscuits etc, The shower head did not work properly and we asked it to be changed. It wasn't we had to ask again, 3.50 Euros for a new one and it took two days pathetic. The view from the room (see photo) was of an internal courtyard looking at all the other rooms AC units lovely. You also had to ask for the controller to turn the AC on form reception, this was not in the room!! Breakfast was a shambles, you had to book breakfast so we had it on the first day, there was a barrier to get into the breakfast room, so they made sure they got your room number and then charged you 8 Euros each for the privilege. Breakfast was awful, stodgy tiny croissants, , scrambled egg, which was made from powder and the coffee was mainly powdered milk mixed with water. Breakfast definitely a no-no, staff were rude and unhelpful!, I would certainly stay closer to the Douro River next time and no where near this hotel!!
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