Misafir Kullanıcı
7 Ağustos 2023
This was by far the worst experience I've had. The booking was made on behalf of my family (parents and two siblings) who travelled to Czechia for my wedding. We chose this apartment based on its location, images, and facilities listed on ***********. However, upon arrival in Prague, my family had to go to a reception located at Masna 20, which is an 11-minute walk (according to Google Maps) from the supposed location of our booked apartment at Karlova 174/24. An 11-minute walk on Prague's old town cobbled stoned streets, especially for senior guests like my parents, proved to be an unpleasant experience. Despite *********** and the booking confirmation stating that the apartment was at Karlova 24 (as per the attached photo), the provided apartment was completely different and had no resemblance to the one we booked. The issues were as follows: - The apartment seemed to be someone's residence, possibly being rented while they were away, and it contained a large, personal wardrobe-like locker. - The apartment was in a shabby state, with damaged items and clutter throughout. - The kitchen sink was clogged, rendering it unusable. - The shower on the upper floor was also clogged, causing water to overflow and drip onto the floor below. - There was inadequate lighting in the first part of the apartment, causing my mother to trip during the night. - The cleanliness of the apartment fell short of expectations, with stains on the sofas, blankets, etc. The attached photos support these points and clearly indicate that the apartment was nothing like the one portrayed on *********** with its "premium" branding. When we called the reception on the evening of our arrival, the person acknowledged the issue but claimed they could do nothing about it until the following morning. However, that turned out not to be the case, and we had to personally visit the reception to address the matter. The person at the reception agreed that there was an issue and in fact offered us the originally booked apartment after it was cleaned and vacated by other guests. We had to wait and then move our belongings all the way to Karlova 24 from the current unsatisfactory apartment. We expressed our request for a refund for the first night due to all the hassle and the unpleasant situation. I clearly stated that compensation for that night would resolve the matter amicably and prevent me from posting a negative review. However, we were informed that a refund was not possible, and instead, we were offered a one-time breakfast worth 8 euros per person as compensation, which was inadequate considering the extent of the inconvenience. Furthermore, despite booking the apartment for 4 persons, our family was provided with just a single set of keys, making it very difficult for us to access the apartment smoothly. Additionally, we were required to pay a 200EUR damage deposit, which was returned to us only one month after our stay. I have been using *********** for many years, and this
Çevir