Verified traveler
4 Eylül 2023
We checked in to the hotel at 10pm on Friday (2BR suite), and when I first entered the room it smelt like urine/urinal cake/vinegar. We had just driven for 6 hours and my kids were tired so I didn't bother to mention anything as I wanted to just get them to bed.
The following morning, we couldn't get breakfast because no one was there. Later on a cleaning lady walked into the room because she was told we checked out. I obviously did not check out, as my reservation was from Friday to Sunday. The concierge then came and knocked on the door, once again tell me I checked out. When I told her she was wrong, she then asked for proof. Thankfully we were in the room when this all went down because I can only imagine what would have happened to our belongings if we were not. Does our trip sound comforting so far?
We were given water bottles and cookies as an apology when they realized the issue was in fact on their end (probably should have did some research first before asking me to prove anything). The room continued to smell the rest of our time, but since I could not trust anything at this point we just dealt with it.
Overall, we felt we were staying in a dirty room where anyone could walk in at a moments notice. Will not be staying here again and will be telling people to avoid Residence Inn all together
Çevir