Isamar Holiday Village

2 adult and 4 kids (9,10,11,12). Huge place with loads to do and we all loved it! The entertainment are fun and lively! Highlights evening pool party with the slides and the colour party on the beach. Stayed in a giove xl and worked well for us. Few tips take lots of mosquito repellant and if you have a car load up on food elsewhere as the supermarket is quite expensive. Would go back.

Nice camping but surprisingly bad service. Just 2 examples: when you phone them up with a real problem (huge hole right at the entrance of the bungalow, not only dirty and ugly but also may cause injury), they promise you to come and fix it quickly. Then you wait for 2 days, nothing happens and you are unhappy as you paid a lot... Then they charge you very fast with a local service fee (coperto) in so-called restaurants if you wanna sit down, even if you have to ask twice to get cutlery and serviettes !! Which adds 12,5€ for a 5-member family. Of course not happy as they think you paid and cannot do anything... Not nice

Restaurant Vivas They cant speak english, hamburgers are just meat no bread and the pizza are hard and tasteless and the prices. Just wow!! Come on you can do so much better, last year you served great food. Hopefully you we do better in the future.

Accommodation was nice. Cleaning terrible. We had to wait till 5 PM to enter the accommodation. The cleaning was poor. Towels and a dummy under the bed. Lifeguards are very unprofessional. The watch out poor. Whistling for use little balls in the pool. Annoying. Park and waterpark nice and clean. Tip once a week new bed linen.

Great location, with fantastic facilities and very helpful staff. You don’t need to go outside as everything is on site and there is always something to do, from clubs for little ones to sports facilities for everyone to enjoy

The holiday village is expensive for what it offers. We arrived on the 27th July we stayed in Veneer XL the small place was filthy hair in fridge mould in shower. Windows dirty. Dead moskito on the walls. Whe I made them aware they just apologize and that was it. Almost if they are used to receive this kind of reviews. The second day they closed the water slides because of wasps nest, so we were unable to use the slides. Swimming pool dirty found plasters in water. We ordered to small piadina £1500 euros when we arrived we had to go back and ask for toilet brush and bed sheets they had forgotten to provide toilet brush. Very dirty place. I would have expected more since they sell their service as 5 Stars. Let's not even go to talk about customers service non existent they will just look at you and say sorry. No exit feedback form and if slides aren't working you would expect some form of compensation but of course no way, we are in Italy forget about that... please avoid this place if you are expecting 5 star service

This vacation was one of the best I‘ve ever experienced! First, because of the beautiful relaxing landscape!! Second, because of the amazing people there. Likeitenterainment is doing a really great job!!! The amount of positivity they show is awesome and always made me smile. Third, of course the art. That’s what makes this place so magical to me. It contains everything, I love. Singing, Acting and Dancing!! The events/shows at the evening were always the highlight of the day for me! It was spectacular! The performers can be really proud!! Thank you Isamar!!!

We booked a bungalow for the whole month of July, just like last year (only that this year for the same period and the same mobile home we were charged 1300 euros more). Prior to our check-in, we got an email informing us that this year's check-in would be from 6 PM. Now, for a family with a loaded car and a bungalow to "set up" at 7 PM, this is rather inconvenient, especially considering that the day was paid in full. Despite that, they won't let you park inside or at least drop your bags at the bungalow. I wonder how families with young toddlers can manage, especially if they need to take their afternoon nap. During our stay, we have been robbed twice (we also identified the culprit and notified the police of course, he was not a guest) and to our surprise, we found out that there are no CCTV cameras on the premise aside from those at the entry bars. Someone also stole our bike at night, regularly locked and left leaning to our bungalow's fence, the management response? It was our responsibility to safeguard it and therefore we were asked to reimburse it. Other than locking it and leaving it in our "residential" area, what more could we have done? Several streetlights are not working anymore, leaving some streets in the dark. Isamar is officially a 5-star village, but it does not include anything in the price, whereas in other villages at least one gets a bike and/or use of a beach umbrella. An energumen of German origin with obvious mental issues assaulted me and my son because he accidentally stumbled upon his daughter's foot (my child is 2 years old). Despite my apologies, after 10 minutes of prophanities and threats screamed at me I thought I'd better look for security..... security is nonexistent, exception made of two gentlemen driving a golf car and patrolling the streets at night, but as a matter of fact, a guest does not have any way to reach out to them. The management doesn't provide any number or way to communicate with them if needed. The food served at the various restaurants/cafes on the premise is objectively bad and expensive, as you will read in other reviews. If you need extra sheets you get charged 40 euros or so. Extra cleaning (bear in mind that we stayed for 4 weeks) is 60 euros. At the time of check-out (unlike last year), we were told to leave the village immediately and that we wouldn't be able to access their services for the day. The only positive feedback I think is due is for the young staff members, all very cordial and professional and nothing but lovely towards my son. In conclusion, for what they charge this place is definitely not worth it. An opinion shared by the many guests we happened to talk to.