Bellevue Belsana

J'adore cet hôtel, je suis même rester plus longtemps que prévu

I was greeted warmly by Antonella, the receptionist on duty around 1pm ish. All of the staff in the Hotel were friendly and efficient and very approachable. My standard double room on the 4th floor had a side view of the sea in the distance over the roof tops of residential buildings.

I don’t believe that Tui visited this hotel before selling holidays to it because it is an absolute disgrace. It has a beautiful view across to the lighthouse and the overworked staff do their best, pool area was lovely.. The food was dreadful, the beans at breakfast, once the tray had started to go down, they topped it up with water, dinner had rock hard cold potato wedges, turkey stew which had been boiled until you could have souled your shoes with it. Chicken from the grill was undercooked, there was one cake on desserts and when it was gone that was it. One night I had a soup roll with chips, just couldn’t go back in to the restaurant and ate out from then on. No fridge in room and could not be hired. No kettle in room or cups for tea. Only English tv channel was BBC World news. Pool bar does NOT do snacks of any description although Tui says it does. Inside bar is not staffed, you have to go to the dining room and ask a waitress to leave dinner service and come get you a drink and she wasn’t pleased. NO Entertainment at any time. WALKING DISABILITIES. If you have any form of walking disabilities this is not the place for you, the area is hilly and footpaths are slippy and steep, something Tui fails to mention. There are steps up to the hotel entrance, NO Ramp. There are TWENTY STEPS to the pool area and bar. NO Lift This hotel needs totally modernised and there is not enough staff to meet the needs of their staff.

"Where to start" as they say. Although in August and the hotel was full, the place was dead - the pool has no snack bar (they say it does but it does not), and the main bar was deserted. Even the patio area with garden furniture, many of the seats were broken, and one 2-seater looked as though it had been demolished. Our room was a disgrace. The laminate flooring had been poorly fitted, much of it loose with gaps, and at its worst in the bathroom where one of the laminate planks was springing up loose and fouled by the bottom of the bathroom door. The silicone sealant was poorly done, cracked and full of black mould - along junction of the flooring and WC pan, between the bathroom flooring and the walls black mould, and very bad in the shower area, a lot of black mould as the sealant was defective, cracked etc, with black mould. The beds were old and grubby and worn out - even the edges of the beds were threadbare and badly worn. Also the mattress totally unsupportive and sagging. They did replace the mattress which wasn't as bad but still poor and still on a badly worn old bed base with threadbare edges. The standard of finish throughout was very poor. Whoever had done the laminate flooring did so very poorly, and not rectified. I work in construction both newbuild and refab, it appears they've just accepted bad workmanship, never had it put right and it's gone downhill from there. The place needs gutted out and done professionally. The staff try hard, especially Iman - she is very professional - but there appears to be a lack of investment by the owners. Even the hotel entrance canopy is falling apart - that is not the fault of staff but of those who own the property not investing and letting it go downhill. It would not surprise me if in the near future there were to be a change of ownership and the whole place gutted out and refurbished head to toe - it badly needs it. Including the ancient lift which seems to have been installed many decades ago. And even the row of clocks in Reception stating the time in various World Cities don't work and are all askew - a sign of a bygone era now sadly lapsed. We thought that the Restaurant staff work really hard (especially the relatively young Manageress) and the wine and drinks there were reasonably priced but again the place is crying out for investment and refurbishment. Even the stage in the main bar seemed to be cordoned off in a state of permanent dis-use together with the table tennis table next to it and pool table - both unused when we were there along with the deserted bar - even though the hotel was full - you could hear people commenting on how badly run everything seemed to be, and we heard a complaining guest in reception walking away with a disgruntled quip "...it doesn't work like everything in this hotel". Sorry, but in our humble opinion this place is not 3-star, nowhere near, and it certainly does not compare favourably at all with other hotels we've been to with suc

Just arrived back from a few days of heaven! I went on a solo trip to Majorca for some much needed rest and sunshine Main highlights! *Really quiet resort *Friendly staff *Spotlessly clean *Sunbeds and pool never busy *Most spectacular views (the sunrise was stunning) *Delicious breakfast Even better if…..! *There was a fridge and kettle in the room *Or option for room service *Outdoor dining

A really lovely hotel. I have just spent a fabulous week there with my granddaughter, who happily spent most of the week in the pool. All the staff are so friendly and helpful, the bedrooms are exceptionally clean and comfortable. The view from our room of the lighthouse was amazing. The food is good, something for everyone. I have read reviews about the food being poor but these are not accurate. This is an excellent 3 star hotel with 5 star views. I will definitely return.

Would like to say a massive thank you to all the staff! Very friendly and nothing was too much trouble. Johanna on front desk when we arrived at 3.20 am was extremely lovely as was Iman. There was also another lady whose name I have missed. Began with an A. Beds were really comfortable, pillows soft and fluffy. Pool was small but nice enough to sit round. Quiet area perfect for relaxing. Great views of the lighthouse. Breakfast was good. Plenty of usual choices- cooked/ pastries/fruit Downside - no fridge or kettle in the room and the safe key was broken for our room so we had to move. Which was only next door so not too much hassle. However the rooms were very clean and well presented. Beds made up during the day whilst we were out. Generally a chilled back atmosphere around the whole place. We did have dinner booked but decided to eat out by choice so cannot comment on dinner service. Walking distance to shops the marina and beautiful bars/restaurants, also to the most beautiful beach I’ve ever seen! So far! All in all - lovely place to stay! Would I go back? Yes I would.

Very pleasant stay Went with an open mind as know Porto Colom very well Used to have reservations when passing frequently. Never found it on British Tour Operator Site. before What a little gem. Slowly upgrading but well acceptable. Staff are amazing and made to feel so welcome. Bedroom clean and well equipped AC great. Always plenty hot water. Lovely clean white towels and beds and linen pristine and changed regularly. Pool area is great with loads Sun beds and wonderful view over the Bay to lighthouse Breakfast excellent with variation and hot food fresh and plentiful Also fruit and yogurt. Didnt have evening meal cos visited Family. Will definitely return and a big thank you for makingour 3 day stay so comfortable

pleasantly and very happily surprised. This hotel is really coming along having walked past this hotel many times over the years we have just returned from a lovely long weekend (3 nights) and cannot praise enough. Staff are amazing, nothing too much trouble nice clean room beds made each door and bedding white fluffy towels - B&B was spot on breakfast was plentiful and hot. Go with an open mind hotel is clearly ongoing with an upgrade you won’t be disappointed- lovely pool and spectacular view. I do not give a 5 star often and yes this hotel still needs some modernisation but the welcome and amenities coupled with value and amazing staff and location make this a gem. We will return.