The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

We were greeted with a room upgrade as soon as we arrived! Beautiful large room overlooking the ocean. There was some construction right below us, but the beach and ocean made me forget all about it! Every night we got to see the amazing sunset! Staff were absolutely amazing! Always friendly and would do anything for us! They really made the trip unforgettable! The buffet was excellent. Different food options each day/night. The ability to go to the pool and buffet at the Hacienda was also excellent!!! Room was always clean and air conditioned. Drinks were delicious and the pools were wonderful.

The beach is amazing at this locations. Staff are fantastic and 100% made our stay. We would book again with the hopes the staff would still be there. They truly go above and beyond. There was always room around the pool. It's a smaller resort but was exactly what we were hoping for. They truly made us feels special.

This was me and my girlfriends first trip together! We got a pretty good deal so my expectations were set pretty low. Somehow this place managed to still be disappointing... Property was nice. The restaurant service was barely service and there were two occasions where we showed up to dinner at our reservation time and waited half an hour seated at the table before we got any service. The room was clean which was good but the AC barely worked, oddly we only had housekeeping come once or twice the whole trip. Our balcony lock didn't work the entire time until it locked us out on our last night and we had to scream for help off our balcony. The management barely spoke English and essentially dismissed the whole situation. My final complaint about this hotel is the food, me and my girlfriend both got food poisoning on this trip despite the fact that we were very careful about what we were eating. I am not the type of person too write reviews nor bash establishments but when you are spending thousands of dollars these aren't things you should have to put up with.

It was an excellent trip we enjoyed everything about Krystal grand. Food was amazing the staff was wonderful. It was near Malecón so we were there everyday eating tacos and sitting by the beach. We enjoyed every last bit of this trip and hope to come back soon.

Emma and Marissa made our family trip amazing, incredible service and very engaging and friendly, we will be back! The location was picturesque… gorgeous pool! Rooms were very clean and spacious , delicious food by the snack bar pool ! Our family enjoyed every moment of our stay here and I will definitely recommend this location to friends and family!

We booked a five-day, four-night stay here and were initially disappointed when we accidentally booked the wrong hotel, ending up separated from our family due to the similar names in the area. However, the staff’s exceptional service quickly turned things around for us. Although we had to purchase day passes to spend time together at the resort, making it a bit costly, the experience was well worth it. The hotel itself is clean and comfortable, but what truly sets it apart is the outstanding service. On our second night, we encountered an issue with our room. Fernando, the concierge, stepped in immediately and handled the situation with the utmost professionalism and grace. He swiftly moved us to an upgraded room, which was absolutely beautiful. Fernando’s assistance didn’t stop there; he was incredibly helpful on several occasions, making our stay truly memorable. In fact, the entire service staff was exceptional, always going above and beyond to ensure we had a great experience. If you're considering an upgrade, definitely go for it. It allows you to enjoy both the Hacienda and Krystal Grand resorts, where the pools and restaurants are simply great. The service here is top-notch, and it made our stay unforgettable. Thank you Fernando and team for!