Secrets Cap Cana Resort & Spa

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

This hotel is very high end resort. There was live music every day, a great variety of restaurants to choose from, very nice and clean gym with bottled water, and a coffee shop open 24 hours. All of the staff was super friendly and helpful. Great views everywhere and lots of great drinks. I recommend it to everyone that wants a place to have a quiet area and a little bit of live music at night. it was a perfect balance between the two for me. Everything was super clean and I got a great deal from Trip.com. I hope to go again.

這是我最喜歡的酒店了，一定要住三天，要不玩不夠

The resort was beautiful, Staff amazing but the food and rooms, although beautiful, need some upgrades! We had to live out of our room three times! 5 star staff but 3 star resort

Property is well kept. Our 3rd floor jr suite w balcony was beautiful. Food was all inclusive and much better tasting than most all inclusives. You get assigned your one concierge and you'll exchange whatsapp numbers for communication. This is a really nice perk. What's lacking? Nightly entertainment is ehhh and everything closes down early. So if you're looking for nightlife- don't choose this resort. The ocean seaweed is taking over and i was disappointed that the ocean color was not turquoise....it is brown. (There are however, no issue's finding beach chairs and umbrellas) . What was MOST annoying is that the resort boutique store's will profile and follow you around BLATANTLY, IF you're skin is dark brown. Like its so obvious that it's sickening. Staff in gift shop very annoying. Cant write actual events because my review keeps getting flagged

Amazing experience. The room and staff made it special, only reason I’m giving it a 4 star not a

The property was great. It’s was a blast just one minor thing needs better entertainment in the PM side

Beach was beautiful as was the pool and grounds. The staff at every venue were friendly and congenial. Food was great and the room comfortable. Perfect short getaway. We’ll be back !!

We had a large group (8 People), Gerardo was our attendant, he made sure that we were well taken care of. Co Co Chanel (activities) brought a huge amount of energy, made our daily activities fun! Abraham took care of us in our cabana, he was very attentive to our needs. Marilyn took care of pool side service, did a great job and Elvis took care of our check in and check out.