Misafir Kullanıcı
3 Haziran 2024
Stayed here with family in February for a week. The hotel reception and entrance looks beautiful but the room we were given was more run down and a few things were dirty. When we arrived we quickly noticed we had one double bed and one single, so my husband went to ask for another single bed. This seemed to annoy our cleaner and he quickly slammed the door on his way out. The bed that was brought was a camp style bed with rips in the material and generally worn. Not what your expect in a 4* hotel. We were going to over look this until the guest relations asked us how everything was and we mentioned the bed. She apologised and said it would get changed straight away, when going back up to the room with my daughter we were confronted by a very annoyed cleaner, who continued to shout at us but as we didn't understand he began shouting into his translation app to tell us we are causing him.big problems. My daughter and I tried to leave but he would not get out of the way to let us out This made me feel completely uncomfortable and I didn't want to go back to the room on my own again so I went to the guest relations again and explained what had happened , which she assured us we would get a new cleaner straight away. And the new cleaner was amazing, very polite and helpful. The main pools in this hotel is amazing, and the life guards were fantastic. Although the water was freezing this didn't bother us at all. My children loved the water park but we're not so keen on the warm pool the other side of the building as it was mostly shaded and over. crowded. The food was not the best in the hotel and birds would fly around inside the restaurant. The best thing was the omelette stand in the morning. The server was fantastic with my son every morning when he went for his eggs. Apart from the one incident, every member of staff here are polite and friendly. We would definitely recommend this hotel and would return again. Id give a three star only due to the rooms being in desperate need of tlc and the food could be better, everything else 4*
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