Holiday Inn Resort Qionghai Guantang

The bathroom area couldn't be locked and the door was extremely heavy (need to use a lot of strength to close) which I suspect was faulty. The service was remarkable as my friend fell and they even came up to apply medicine for her. The support was good.

Hotel was relatively clean, although we found mosquitoes on bedsheets, hotel staff explained the bugs might have flew in when door was opened. Also found bugs at the balcony. Staff was prompt when we request to change the linen. Location is further as it is a resort hotel, onsen was nice

We really enjoyed our stay at Holiday Inn Resort. Even though staff doesn’t speak english much, they were very friendly and helpful. Hot springs were amazing. There’s almost no gym, only couple machines.

Good stay. Just what we expected. Happy to recommend and we would come and stay again.

Rutina was very kind and helpful before, during and after my stay. I’d definitely return 👍

The resort is well located next to the lake and walking distance to Baishiling park. Facilities are well designed and are being taken care of with a good maintenance plan. We travelled with kids and got the two bedrooms suite, which was very comfortable well appointed with great amenities. Compared to the other int chain hotels on Hainan, the management is doing so much better- great service from the staff and even during rush hour they have no problems delivering. Breakfast and food overall was good, while common areas are very comfortable and nicely designed. The hotel is children friendly and have numerous activities for the young visitors including a separate dedicated venue for them. For a more fluent communication Chinese speaking companions would make things very easy. This is a hot springs resort open for day walk-ins; it looks like an independent operation from the hotel management and the staff may challenge you (can be rude) if you don’t wear your bracelet - I would say more training is required for the hot springs personnel to meet the level of the hotel team. Overall a very good experience -

This hotel is just OK. Definitely not worth the price unless you're planning on spending a lot of time in the hot springs. No bathtub in rooms. Restaurant doesn't have many items on the menu. Staff is friendly. Hot springs are good

我們一家一路從萬寧玩到瓊海，從網上做了很多功課，聽説這裏很多小童節目玩，然後我果斷訂房，開了一個小時過來，馬上就辦理了入住，孩子逼不期待就玩了，這個酒店每個時間段都有親子活動，非常適合孩子玩，泳池也很漂亮很乾凈很好玩，房間也很舒服房間風景非常美麗，感謝前台小姐姐給我們升級了海景房，漂亮，孩子很喜歡晚上的活動，旋轉木馬都坐了十次，還不需要排隊，滿足了孩子的好奇心，酒店下午三點還在大堂幫孩子弄頭髮，特別好看，工作人員特別有耐心，早上記得早點預約做蛋糕活動，孩子特特別喜歡，週六房價貴了點但非常值得，還有温泉，晚上去泡一泡睡覺特別舒服！如果五分是滿分，我給5分！

1500元的房間，同時也是洲際會員定的洲際會員價格，訂房時專門備註了安圍欄，然後到了並沒有準備圍欄，接着等工作人員安裝就用了半個小時在那乾等，圍欄都是臟兮兮的印子，本來開車已經很累了帶着不到一歲的孩子還要等工作人員來來回回安東西，前台服務就是一頓敷衍，這個酒店如果沒有温泉是肯定不會來的，餐廳用餐也很差，米飯都是微波爐叮的，完全不熱，按金扣完的剩餘金額一個下午還沒有到賬，整體感覺就是極差。