Mercure Queenstown Resort

I recently stayed at this hotel for a short trip while looking for a room with a lake view, easy access to the airport, and proximity to town. Overall, the hotel met my basic expectations, offering both comfort and convenience. Pros: - Spotless and well-maintained room. - Room with two double beds was spacious and perfect for four adults. - 24-hour reception for assistance at any time. - Convenient access to public transport, with a bus stop (Bus 1) about an 8-minute walk away. - Great dining options, including in-room dining and a restaurant with stunning views of the lake. - Unobstructed, picturesque lake views from rooms on level 4. - Courtyard with seating areas with beautiful views. - Swimming pools. Cons: - The hotel is located on an uphill slope, which might be inconvenient for some who is not driving. - No balcony to enjoy the view outdoors in room. - No microwave in the room. It offers a pleasant and comfortable stay. The beautiful lake views and great dining options make it worthwhile. I would definitely recommend it to family and friends!

When I was taking a shower on the first day, I found that the shower gel provided by the hotel was in an empty bottle. I left at nine o'clock the next morning and put up a sign saying that the room needed to be cleaned. As a result, when I came back at three o'clock in the afternoon, the room was still not clean. I have stayed in so many hotels, but this is the first time I have encountered such poor service in a hotel.

Bath tap is too old needs to turn very hard to close it; Breakfast is normal not much fruits at all, gym is way too small and old, After 9pm can not find the car park ski equipment cannot bring to the inside of hotel, and ski storage room saying its all your own liability if lost or damage; doesn't feel like to put the ski equipment into the the storage.