Mercure Queenstown Resort Yorumları

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations, particularly regarding the room maintenance, soundproofing, heating, and bathroom experience. Your comments about the leaking shower, limited amenities, and parking charges are appreciated and will be shared with our management and maintenance teams for review.We’re pleased to hear that you found the breakfast acceptable, though we understand this did not outweigh the frustrations you experienced overall. Guest comfort is very important to us, and we regret that we fell short during your visit.Thank you again for your honest feedback, as it helps us identify areas where we need to improve.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for your kind words about your stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed the serene environment and the stunning views of the Remarkables. We look forward to welcoming you back in the future.Best regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear Cindy,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you and your family enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you so much for sharing your experience with us!We’re delighted to hear that you had a very nice stay and that our team’s service made a positive impression. It’s wonderful to know you enjoyed the complimentary upgrade — we’re glad we could add a little extra touch to your visit.We also truly appreciate your feedback regarding overnight parking. We understand that parking charges can come as an unexpected surprise, and we’re sorry for any disappointment this may have caused. Your comments are valuable and help us improve how we communicate our parking policies more clearly to future guests.We hope to have the pleasure of welcoming you back again soon for another memorable stay!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for your kind review! We’re so glad you enjoyed our setting, facilities, food, and the service from our team — that really means a lot to us. We also appreciate you mentioning the water pressure in the showers; your feedback helps us identify areas to improve, and we’ll be looking into this. We hope to have the pleasure of welcoming you back again soon.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear Guest,Thank you for sharing your feedback with us.We’re pleased to hear you enjoyed the view during your stay. At the same time, we’re sorry to hear that aspects of the hotel, including the pool temperature, parking, and the age of the property, did not meet your expectations. Your comments regarding the need for upgrades and pool comfort have been shared with our management team for review.We appreciate your honesty and thank you for taking the time to let us know.Kind regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear Silvinni,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. My apologies regarding the issues you faced with housekeeping. I have noted your comments and passed them onto our housekeeping manager for further review.We look forward to welcoming you back for another pleasant stay!Kind regards,Alex AndrewAssistant ManagerThe Mercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear Guest,Thank you for taking the time to share your feedback. We appreciate your comments about our location and understand that the walk back can be a bit challenging due to the uphill route. We hope this didn’t detract too much from your overall experience.We’re glad to hear you found the hotel well maintained. While our building has a bit of history, we strive to keep everything in great condition for our guests’ comfort and safety.Thank you again for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort

Konaklama Yerinin Yanıtı: Dear valued guest,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Thank you for your comments regarding the shower, all feedback is very much appreciated. Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort