I had reserved a 'King Room', but upon check-in, I was informed that my room had been given away, and I was provided with two double beds instead. The receptionist's response lacked empathy, as she mentioned that priority was given to members without apologizing for the inconvenience caused. Additionally, there was no prior notification of this change, which would have allowed me to make alternative arrangements.
It's essential for businesses to prioritize their members, but it's equally important to ensure that all guests receive fair treatment and consideration. They missed an opportunity to potentially gain a new member from my visit.
Çevir