Sutera Sanctuary Lodges at Poring Hot Springs

Staff on night shift is extremely helpful and friendly. We’re amaze with the entire stay !

Transportation is not convenience from Kota Kinabalu town. Stay at one night too rush. We should stay there more two to three days to enjoy activities around.

Nice place for family. Comfortable beds. Clean toilet. Children enjoyed a lot. Nearby slide pool for children, hot spring for the adults.

So nice place. Very remote but so well done. Ideal retreat for few days to enjoy the surroundings

No wifi and poor tv channel selection. But highly recommended if you want to be close to nature. Fresh air, peaceful and overall great experience.

Located near kinabalu poring hot spring area in Ranau, the lodging is pretty outskirt if you headed to Kundasang. the staff were always friendly and happy to assist but the only thing that made our experience really horrible was when we were told on breakfast that we had to buy park tickets as tourists which would cost us 50RM each in order to go in to our restaurant for the breakfast. this was despite breakfast having been included. just for context, it was never mentioned in the pamphlets in the hotel, booking sites, even at the check in at the hotel, the same charge which made it really disappointing. we had to forgo the breakfast. the night i had to go for dinner, i also notice the route had many wild life just be careful and spray some repellent or maybe bring an umbrella since it was dark - i thought there were bats. room wise, i also noticed some humid brown spots on cup holders and bed sheets, which made me question if they were changed regularly… overall the villa was pretty and cosy but many areas could be a lot better improved, considering price point.

Clean and comfortable.Large living room.Suitable for family vacay.The service is good with friendly staffs.

- 1 hour from kundasang town - too many insects in room. - need pay separately for poring (so dont include poring photos on hotel amenities) - Booked 2 days but checked out in 1 day.

+ next to Poring hot springs + peaceful and quiet where could hear the nature's sounds (insects, river flows) especially at night which I love + warm welcome by receptionist and staff at the office when I arrived, the receptionist did a very informative briefing about the place which was very useful + comfortable bed, pillows, blanket & towels + a staff escorted to the room + had toiletries, kettle, glasses, mugs, TV, side lamps, hair dryer, Astro, jug, air-con, water heater, fan, toilet slippers, tissue paper and eco-friendly water refill bottle in the room + has parking + helpful 'WhatsApp' staff + room was cold even though the air-con/fan was not switch on + has stalls, shops and restaurants nearby + clear TV reception + has filtered water station for guests - would be great if all staff are warm, greet everyone - limited choice of breakfast (6 menus), this could be understandable since not so many units of accomodations are offered here but the management might do 'menu rotation'? Just a thought - the breakfast is pricey for ala carte and needs to be improved on the taste - I asked for room service for the breakfast - no coffee/tea came with it, only a juice and no bread for American breakfast. With a price range between RM45 - RM60, I think it would be better. - water on the bathroom floor didn't flow well into the drain - no second key inside the room at the door - no iron and its board, mini refrigerator in the room - the walkway is dark, no lamps - would be wonderful if the room's outdoor furniture cleanliness can be upgraded