Misafir Kullanıcı
9 Mart 2024
Igloos have a beautiful view and are very clean and comfortable. The Ranua resort staff were very welcoming and helpful however the staff at the Igloos during our stay were disinterested and unhelpful only looking up from their phones for the bare minimum of hospitality. We dined one night in the ‘restaurant’ which was absolutely awful largely due to the kitchen catering for a large Japanese tourist group. Disappointing that we needed to point out how disgusting the dinner experience was so that we could be compensated with paying for one meal instead of both. We were told transfers to Ranua resort would be €10 per person each way and we had to discover ourselves that transfers were included with the tours we booked after we paid €60 unnecessarily in transfers. The experiences we had with the tours booked through Ranua were amazing and everything we wanted. The Finnish Horseride through the Forrest at night was absolutely beautiful. We recommend Ranua Resort employ people at the Artic Fox Igloos that have the same amount of enthusiasm toward the end of their season as we are sure they do at the beginning.
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