Ibis Styles Rastatt Baden-Baden

Buenos días, he ido de viaje con mi hija y todo el personal del hotel fue encantador, nos gusto mucho el trato que hemos recibido, el servicio fue muy bueno, las instalaciones muy limpias, el desayuno fantástico mucha variedad y agradecerle a una chica que mi hija se corto el dedo con un cuchillo no fue nada pero echo un poco de sangre y la chica vino corriendo y le dio tiritas y se llevo el cuchillo para limpiarlo. gracias. Para nosotras es un 10 estamos encantadas con todo, si algún día volvemos sin duda volveremos a vuestro hotel sin dudarlo. Muchas gracias a todos, personal de recepción, camareras, limpieza. un "10" para todos.

今次訂這酒店比想像中好， 最開心就係個風筒呀，好大風吹得好舒服，之前幾間酒店都係好細，成日都吹唔乾頭髮，仲有酒店下邊有小食及咖啡都唔錯

Easy to find with plenty of parking - public parking free on Saturday evenings and Sundays. Friendly and helpful receptionist at Check-in. Room 101 is on first floor and is a corner room with views over park on front and road beside. Clean and comfortable, equipped with a safe. no tea or coffee but this is complimentary down in loppy area. Large and fresh bathroom with walk in shower. Good quality breakfast with gluten-free bread on request. Have stayed here before and will definitely be staying here again

We stayed in room 101 which is a bright room due to being a corner room with windows looking out on two sides. Clean and comfortable. Had safe but no kettle. Top tip is not to sleep with windows open due to noise of nesting ravens! Breakfast fresh with good selection of cheeses and hams. Private parking €17- not sure necessary as plenty of off-road parking. Would definitely use as stop over again!

Not he customer is king in this hotel, but the General Manager and the Receptionist I arrived late night after 4 hours driving with an online check in made before looking forward to a good night sleep. But it went all different. The receptionist refused to check me in after makijg many mistakes like not informing me about the procedure reason, why despite online check in, I had again to fill in my details, gave me wthe wrong change (24 € to little) when paying. Once I made he receptionist aware, there was no apology but just a comment: „this can happen“. Once the receptionist realized that I was not happy with the service, she told me to leave the hotel and called the police to escort me out. Such a humiliating, frustrating and discrimination I have never experienced in my life after traveling he world and staying in so many hotels. On top, when coming back 2 days later to meet the General Manager, I experienced the devastating attitude since again: no apologies, just accusations, that the guiltily one is me as a customer. If you really have to stay in this hotel, I recommend: 1.) expect no service at all 2.) count carefully the change you receive 3.) don’t say anything, because if you do, the receptionist might not like what you say and will kick you out of the hotel 4.) Look before, what other hotels are in the region so that you are prepared for the unexpected But best is, try to avoid this hotel as long as the current management and employees are still working in this hotel

Als ich in Basel lebte und dort das Ibis Styles neueröffnet hatte, hatten mir Freunde versichert: das ist ein Hotel, das so klasse wäre. Ich konnte jetzt damit nichts anfangen. Alles im moden Louis XIV. Stil gehalten, was aber sehr gut zum Schloss Rastatt passt, das nur 5 Minuten zu Fuß entfernt ist. Die Einrichtung im Zimmer habe ich gehasst. Alle Tisch usw. in der Wand versteckt: entweder runterklappen, damit man Sachen ablegen kann und nur noch über die Betten steigen, weil kein Platz mehr im Gang ist, um noch normal duchzukommen. Im Bad: man ist schon naß und will sich einseifen und stellt fest: die Flasche Duschgel ist absolut leer. Weiter geht es mit dem Handtuch: man kann schon durch das Handtuch gucken. Und dann der Fön: komplett verschmiert - keine Zeit, mal mit dem Lappen darüber zu gehen. Genau das Gegenteil: das Frühstück. Sehr viel Auswahl, aber zu 90% alles Convenience. Viele Sachen, die ich nicht erwartet hätte, wie laktosefreie Milch. Leider konnte das Herzbrötchen mich nicht mehr über den Zustand im Bad trösten.