Zámek Ratměřice - Hotel & Resort

The hotel is a lovely restored palace. The room was large, and the bed was comfortable. The staff at the reception were welcoming and cheery. The food in the hotel was very good - there were a lot of options at breakfast, and the homemade jams were lovely. There were, however, some minuses. Our room only had a tub. Although there was a shower head, it meant that water sprayed all over the bathroom, and there was not rail to help get out of the tub. This is always a minus for us in a hotel. In addition, the room was very warm. We couldn't figure out how to turn off the heat, so we left our window open to cool it down. The problem is that the hotel is next to a fallow dear farm and it was the season where the animals are in heat. So, we didn't get a lot of sleep. We used the spa. The sauna and steam room were great. The ambiance of the spa is lovely. But we were disappointed that the jacuzzi was not hot. The water was tepid at best. It is a nice jacuzzi, but having warmer water would have made the experience more pleasant. The restaurant was an enigma for us. On the one hand good food and friendly service. The waiters were chatty and very nice. However, service was not attentive and a bit forgetful considering that there were so few guests there when we were there. The prices in the restaurant are high, so we would expect something a bit better. A good hotel that needs to attend to some issues. It is our mistake that we didn't ask if there was a room was a shower - but we had paid for a certain type of room and didn't feel that it was worth the fuss.

Very nice place to stay! Comfortable rooms in a splendid building with a beautiful park around. Breakfast is very much ok. Restaurant Sequoia offers an excellent evening diner. No tea or coffee facilities, that's a pity... Don't leave without making a short walk in the park with many beautiful trees, including two very old sequoias.

What a beautiful place this is! We had a family wedding here for Heather and Jakub and the service, facilities and hotel itself is fantastic. We spent a lot of time at the pool the day after and some of the family accessed the spa for a massage which I am told was just beautiful! Can I also give a shout out to the man working at the outdoor bar. He was superb, so attentive and loved a chat. He even got the water toys out for the children. The manager really has a good hold on the hotel and is doing a superb job maintaining this delightful venue. Thank you!

We booked a two day spa trip costing nearly £700 for a treat. We arrived at the hotel to be told there's no pool and very little staff. So we decided to leave however they stopped my full payment and lied to ********** saying we stopped there one night ! I will get the money back I am sure of that because ive now had legal advice but please be aware The Hotel looks lovely from the outside but the staff not good! Please do yourself a favour and Drive on by this hotel and stop somewhere else!