This wasn’t up to Holiday Inn Express standards. The main problem was the total lack of organisation and poor service at breakfast. We arrived at 08.00, and had to wait the best part of 10 minutes for any bread, and then the scrambled eggs ran out (as did the sausages – though we weren’t having any in any case), and another wait, probably of around 20 minutes, followed before they were replenished. The result was that we were at least half an hour late getting on the road for our onward journey. Sort of negates the ‘Express’ bit of one’s stay, doesn’t it? There were other breakfast issues, too, including, though not limited to, chilled fruit which was still frozen. There were only seven diners, so crowds of people can’t be used as an excuse for sub-standard service. Cleaning of the tables was cursory, with crumbs wiped onto the floor rather than removed. We immediately flagged all of this up with the receptionist on duty, who was duly apologetic, promising to investigate. We had dinner the previous evening. It was just about ok, but over-priced for what we had. Just under £30 for two salads and Pepsi? Someone’s having a laugh. Oh – and the dining room wasn’t clean; one of the chairs at our table was full of crumbs. In terms of facilities, sleep quality, cleanliness, parking, and value, the hotel delivered as is usual for Holiday Inn Express. But even so, some aspects of housekeeping were lacking. The hospitality tray hadn’t been replenished (though Reception rectified this immediately), there were three bath towels, but only one hand towel, and no spare loo roll. Come on, Redditch Holiday Inn Express. You can do better than this.
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