Location was ok, not that close to the part of downtown you want to be in, especially with grandparents and a stroller in winter. We were going to open up the couch and turn it into a bed, but it was disgustingly dirty. The information in the room said the washer and dryer were free, but when you get down there, you have to download an app to pay for it. The app would not work for us, even after using the chat/help for the app. When we tried to talk to the manager on duty, he didn’t offer any help, when I called out for help in the “staff area”, no one responded, even though I could hear them in there. When I emailed them to ask for help, no one responded. We travel a lot, and almost always have good experiences, but felt abandoned and uncared for here.
Çevir