Labranda Miraluna Village & Spa

Please take my advice and DO NOT go to this hotel Labranda kiotari Miraluna. It is advertised as a four star hotel. Quite frankly, I have stayed in better two star. Where do I start. Our room, although clean, was small and cramped. Two small drawers for a family of four, two cups, two glasses and two chairs on balcony. We had to live out of suitcases as there was no room to unpack The sofa bed was uncomfortable with a big ridge. At 2am in the morning( we arrived at 1.30 am), I went down and asked for an upgrade even if I had to pay. I was told that someone would speak to me in the morning. This never happened. I went back several times and was fobbed off staying.Tui only rented a few rooms from the hotel, and no others were available. The bathroom smelt, and water took forever to drain away. Toilet was grubby. Our room was only cleaned 4 times during our two week stay. At one point, we had no towels. I rang down to reception and was told that it was "quiet time" and there was no one available until after 6.30pm,which was not helpful as we were on a trip that evening and had to the meet coach at 5.15pm. Breakfast was a shambles. If you went to breakfast after 8.30 am, you would queue for a table and then queue for your tea and coffee. However, we did go to breakfast early, as if you didn't get up by 6.30am, you could forget getting a sunbed for the day. The pools were crowded and not very clean. The public toilets were shocking. The smell at one of the toilets by the big pool( which was parallel to the only road into the hotel) took your breath away. In the toilets by the restaurant, one of the three was permanently locked, and another one had no toilets seat and a grubby towel wrapped around the pedestal to deal with a leak There was no running water on one of the two hand basin . In the restaurant, I asked one morning where the butter was? Three people went to fine some, but no one came back. Eventually, I asked one of the numerous restaurant managers( who did very little and seemed to be more interested in walking around with their head sets than the smooth running of the restaurant) where the butter was? Her reply was, and I quote " There is none. You will have to wait for the delivery! The restaurant was just like a canteen, boiling hot, flies and the sane boring and bland food. If you don't like chicken or pork, you are in trouble. The only good thing was Therese ( lady who cleared the tables in the restaurant) who was a star and so lovely with the children and welcomed us every day with a smile as big as the sun. Also, the Gyro and Pizza shacks were good with tasty food, although you could queue for 30 to 40 minutes to be served. I could go on ,crack stairs, pot holes, dirty drains,dirty laundry left ourside our room for three days,open sewer next to the beach bar, which the smell was overpowering. PLEASE SAVE YOUR MONEY. THIS HOTEL IS NOT FOUR STARS. I hate writing bad reviews, especially for people who read them who have already

We very loved our holidays here, the personal is ver sweet and hotel is really clean and exclusive, aldo animators are very busy and sweet so we loved pur Holidays here very much................ .. .......................................

Never again would I book to go here!! If you like lack of communication, rude staff,same food different day,flies all over food ,uncomfortable beds,rural area with nothing around,birds nest outside our room door,very noisy,plus 1 point we had birds flying in our room!! Drain vent in bathroom always over flowing ,very bad service for goin all inclusive

The worst hotel I've ever stayed at. Dirty, very bad customer service. Rude receptionists. Flies all over the food. Cockroaches in the pool and our room. Ants all over the floor in the room. Broken air-conditioning. No water provided in the rooms. Shabby decor. Very uncomfortable beds. I could go on but I just can't be bothered. This hotel should be SHUT DOWN

The hotel is beautiful and my room was lovely and so comfortable. The hotel staff were amazing and very helpful. The food was also really nice. It is an amazing location with beautiful sights. The animation team were also amazing and the shows were amazing too. Would recommend to anyone

So we stayed here for a week in the swim up room and the first thing you see is a dirty pool tiles mostly green. Only after the next door to to us mad compliant about it someone comes ones in that week to clean the side of it but it was still dirty. On the Sunday they called are room to say we have to pay again as *********** did not pay them and after saying to them I've called booking and they told me to tell you you have to get it of a card but kept saying we still had to pay after about few hours it was sorted. The food was the same everyday as being all-inclusive I thought their would be something different as like other hotels we have stayed at the breakfast was not good had to go to the shop on site to get a roll what had more flavour then the food in the hotel. The room.. the shower was broke so was fun trying to have one after swimming all day The cleanliness was not 100 percent..on the Saturday I called reception to tell them that one of the sun beds was broken and he told me we have 2 of them but I was like yes but there are 2 off us and they never replace it The floor int he room was dirty even after they come to clean your room. After finding out the new company that runs the hotel ( what we didn't know about before booking) got rid of most of there staff without paying them 6 weeks of wages The hotel has potential but need improvements across all areas Get a refund if you have booked already...