OYO The White Horse, Ripon North Yorkshire

We arrived to a very pleasant lady. The room was a twin. On entering the room it was cold and the heating wasn’t on. I asked the lady at the bar and she flicked a switch and said it would be okay later. Later the room was cold. The lady said she would find a heater. After her hunting around she said there was a heater in the wardrobe. After reading other reviews I realise that this room is never heated and the heater has permanent residence in the wardrobe. It was late so we accepted the heater. I then found the bathroom door didn’t close and the floor was dirty and cobwebs in the corner ( also previously reported in reviews) I asked to change room the following morning which was met with a begrudging ‘yes later’ .. later we returned to find our belongings had been packed up and dumped in the stairwell. Not happy I asked the manager about this. He failed to show any hospitality or management skills and blamed the housekeeper. His attitude and inability to accept the faults resulted in a refund and us leaving. Kitchen cleaning supplies were also storages above the breakfast service hatch. Thank you to the lady who checked us in though, she was very nice and helpful with the heater issue. I hope the hotel addresses the issues reported and that keep coming up in the reviews.

Great location and super friendly staff. Excellent breakfast- never been offered a choice of smoked or unsmoked bacon before. Bit noisy in the pub into the early hours but at least we were on the top floor so didn’t disturb too much, plus never known such a noisy toilet - electric I think. Overall would recommend

4-night stay in a Stables Court room, slightly separate to the main building. The room (Room 9), which was housed in a square courtyard filled with baskets of flowers, was clean and tidy with the comfiest of beds. Other places provide you with 1 weedy pillow each - not here - I had 6 pillows and cushions all to myself, for a blissful night's sleep. The White Horse is ideally situated for the pretty city centre, being 5 minutes walk away, but also 10 minutes drive in the other direction and you're into the lush Yorkshire countryside. Parking onsite is a bit of a squeeze, but the quiet streets surrounding the property were freely available and I had no qualms leaving my car there, overnight. Breakfast may appear to be limited compared to other properties, but who needs croissants and endless varieties of exotic fruits. There were boxed cereals, fresh orange juice, tea/coffee, toast and the heartiest of cooked-to-order English breakfasts. Again, the golden touch was there - Other properties give you one butter sachet, and you have to carefully divide that over 4 slices of toast. Not here - a bowl full of butter portions, so I could lather the toast to my heart's content. All in all, I had a cracking little stay, and will definitely use The White Horse again, if I'm in the area, and you should too.

Very friendly staff and generous breakfast and room refreshments. Convenient for town centre and local amenities

Cheerful, friendly staff working hard to make a go of it. Pretty courtyard, plenty of flowers. Room 9: clean and tidy, and although very small, everything worked. Properly equipped, but no curtains and totally inadequate paper blinds. The room stank of damp even after I tried to air it. When I pointed this out, one of the staff said that as no one had mentioned it, they didn’t know. How didn’t they know? They prepared the room every time a customer used it. The other rooms may well have been fine, so this criticism is directed only at room 9. I hope they succeed but they shouldn’t use this room until the problem has been solved. If they have done so, the. This review can be ignored.

Really terrible room. There was no window that opened and the extractor fan in the bathroom didn’t work. The result was a very horrible smell of dampness, mould and general unpleasantness. There was black dirt / mildew all over the walls and just terrible. The carpets and walls were also filthy - hair and dirt everywhere. We had friends staying in other rooms and they said they weren’t good either. Maybe the rooms in the pub are better / but avoid family rooms in the stable yard as they are not fit to be rented out. I would have moved, but no other options available!

Myself and my sister took our 85 year old mother away for a treat weekend. Pros - lady serving breakfast was so lovely, very pleasant and friendly. Pub in a central position. Courtyard is pretty. Cons - room was very dirty in need of a make over. Carpet was filthy, we felt like we couldn't walk on it with bare feet. Overflowing ashtrays in the smoking area which didn't get emptied, as non smokers this was disgusting. The dirty room put a downer on the whole weekend.

Nice accommodations in original pub, stable property near town centre. Staff very nice. Breakfast full English.

Comfortable room, good breakfast, small car but able to park in nearby street.