Cesare ai Cavalieri Suites

Estella was wonderful! We were able to see everything we wanted and eat delicious food b/c of her map & recommendations! Place was cute & very clean.

The wifi was not operational during my stay. A complaint about it was not picked up. The breakfast was outside the building and was meager. The location was good and the state of the room also good. All in all it was overprized.

The staff were very friendly, especially on our last day and she provided us with alot of information, which would have been nice to have received on the first day. Our room was very nice… unfortunately there was quite a strong smell… I didn’t complain as we weren’t in it very much

Well where do i start. We booked a Double bedroom and was shocked to find a matress on top of sofa cushions. We complained to the female receptionist and she got very frosty, upset and blamed my wife for booking the economy room, which is  disgusting behaviour. We were not aware we had booked the economy room as it did not say on the booking description that this was an economy room, and that we dont get a proper bed. The receptionist said it was a French or Japanese bed, this was neither as it was a collection of old cushions on the floor with varying degrees of softness and comfort so it really did depend on which cushion you slept on, as to whether you woke up with a stiff back or a sore hips. The back rests off the "bed / sofa" were piled up in the window, so there was no effort to hide the fact they were using disused sofa cushions. On the plus side it was really easy to roll onto the floor as you are so close to it!! The receptionist claimed they had not had any previous complaints, about this room in the past, which is irrelevant and hard to believe. The room smelt of damp and we found black mould on the wall above shower. The toilet would only flush when it wanted to and we had to ask for toilet roll. For some reason the room cleaner stopped filling our free water up in the fridge, probably because we complained. The floor tile was loose and sticking up, the aircon leaked over our cases, I had to clean the communal kettle out as it had white scum floating around the top and the TV only had a few Italian channels to watch out of a possible 1000 - No satelite TV here and this must be because we had the economy room!!! There was a general metro/train strike while we were there and the reception staff did not inform us or at the very least leave a note on our door or in the room, and as a result we missed our train, never got to Florence and lost €100. This is a Nightmare Hotel From Hell with zero customer service. They have a lot to learn. We would never use or recommend this hotel again.

Lovely staff. Excellent location Really clean, really quiet Now the bad stuff: horrible furniture for tall blokes I gather by reading other reviews better options are available. Nice room, just buy furniture.

This is not a hotel. It is a suite in an old under renovation building. We arrived at 8am and found the apartment is locked until someone in the building (sitting by the door of the building) called the manager who kept telling us 5minutes someone will be there for over 2 hours staying in the street in the heat with the kids. Again, This is NOT A HOTEL but apartment with a key that stays with someone. So if no one is here you are in the street. If you think there is a lobby or waiting area, that happens but in a hotel not a renting apartment. They do not deserve any good review. The owner and the manager were out sick and we have been waiting for 2 hours with the kids in the street. When they finally arrived to open the apartment for us, there was no AC and the receptionist was explaining to us the check-in is at 2pm as if it is our first time to travel. She does not recognize that we travelled the world and there is a difference between check-in time Vs opening time. Any regular hotels are open for guests to wait in the lobby or a restaurant anywhere inside the hotel in a good, nice place with AC Vs this case we were in front of an old building covered with construction cloth waiting for someone to open the door for us. To be able to check-in they asked us to pay ******* commission of $27 Euro plus additional fee to get another similar room just because it was ready. We have paid 337 Euro/$346.72 extra. See the pictures.

The desk clerk was extremely helpful, it was a unique experience, our room was very clean and comfortiable.

Sono tornata in questo boutique hotel per trascorrere una serata romantica con mio marito e siamo stati benissimo, suite presidenziale Traiano da sogno! La vasca davanti il letto è unica, il letto enorme king size e cuscini morbidissimi. Tornerò presto!