Hotel Zone

It’s a nice place

酒店有地下停車場 免費 酒店硬件設施 環境都不錯 早餐也挺好的呢 距離梵蒂岡開車 15分鐘左右 適合開車的朋友出行

停車方便，早餐也不錯，空調很好用，鬧中取靜，整體比較滿意。就是掉了東西在酒店，聯繫酒店一直沒有回覆。

Buon hotel in posizione strategica per soggiorni per turismo o affari. Buon livello di servizi in generale e ottimo ristorante.

停車位小了點，但是位置好，房間很乾凈

This hotel was ok. booked via BA holidays, advertised as 4*. I've stayed at loads of hotels but this was not 4*. It was outdated; the bathroom was in need of upgrade The location was nice but not central. A few train stops and a 10 minute walk to the Vatican. If you go the centre of Rome, it is 30 minutes away. With luggage from the station, it was not easy. Breakfast was OK. I wouldn't write home about it. Wouldn't pay extra for it personally. Staff were absolutely fine.

In the hotel, the Internet speed is not even enough to load the browser start window. The air conditioning in the entire building doesn't work, and inside you turn into an overcooked dumpling. Contact with the hotel was terrible, they refused to write that they did not provide the conditions stated on the website. I don't recommend it, especially not for a business trip.

Our experience at Hotel Zone was a rollercoaster of highs and lows, with several notable issues overshadowing the positive aspects of our stay. Despite being advertised as a four-star establishment, the reality fell short in various areas, leaving us feeling disappointed and frustrated. From the outset, the lack of a shuttle service ( which had stopped after COVID according to the receptionist) and the 10-minute walk to the local train station, contrary to what was advertised, posed significant inconveniences. Additionally, the absence of a map of Rome or information on train services upon arrival only added to the difficulties of navigating the city. Once settled into our room, further disappointments awaited. The dusty room and broken toilet, which emitted a constant running noise throughout the night despite our requests for repair, detracted significantly from our comfort and relaxation. The revelation that our initially assigned ground-floor room was subject to noise disturbances in the mornings and evenings further compounded our dissatisfaction. Communication breakdowns with hotel staff exacerbated our frustrations. Attempts to contact reception from our room inadvertently connected us to another guest, highlighting a glaring issue with the phone system that remained unresolved until after our departure. Despite repeated requests for assistance, the phone issue persisted, indicative of a lack of attention to basic maintenance. In the face of these challenges, there were some silver linings. The willingness of staff to assist with booking taxis, albeit at a considerable cost, was appreciated. Additionally, on our last day, a receptionist went above and beyond to help us print our boarding passes, albeit after them providing an incorrect email address initially. Overall, while Hotel Zone had moments of helpfulness and willingness to assist, it ultimately failed to meet the standards expected of a four-star establishment. From the lack of advertised amenities to communication breakdowns and maintenance issues, our stay was marred by disappointments. Proceed with caution if considering this hotel, and be prepared to encounter inconsistencies and challenges throughout your stay.

Nice hotel, clean, tidy nicely kept. Was bed & breakfast & was good from start to finish! Family room for 2 but still had plenty of room to move. Amenities in the bathroom Good breakfast lots to chose from Bar was good also, gym availability however did not use this was only a 2 night stay