B&B Hotel Roma San Lorenzo Termini

I’m travelling a lot. I can say I never had a worse experience. I booked a twin bed for my friend and myself. Upon arrival, receptionist asked us to pay additional 74€. We were soaking wet as rain caught us. Despite asking them to give us room to change our clothes before sorting payment they wouldn’t do it. Coming to room was even worse disappointed. It was a double bed. Although the manager confirmed the booking for twin bed receptionist said it means only if they have them and they don’t. But this was never communicated that twin beds are subject to availability. Receptionist was rude and asked me to pay another 150€ to get a second room. Finally he gave me the room that was the only room on the roof. It was November and 1C outside. I was freezing. Air conditioning wasn’t working well and it was incredibly loud at night as roof had many ventilation outputs. It’s not too close to the centred and it’s 20 min from Termini. Just when I thought it can’t get worse. In the morning room phone was ringing. Receptionist was calling at 9am on Sunday to tell me I need to leave the room by 12!!!! Awful and outrageously bad experience and service.

Location and neighborhood was nice, place was clean, male staff were very helpful, female staff was unpolite tho when I was asking for room to be cleaned. In general I would recommend this place for stay.

The hotel facilities as well as the services were excellent! The only downside is that it's not really suitable for tourists who don't have a car to stay, because the transportation in Pisa is really inconvenient, if you unfortunately miss the last bus on the day you come to Pisa, then congratulations, your journey from the train station to the hotel will be very bumpy! (But I think you can call the hotel and ask them to help you contact a cab company) But the hotel staff was really great, they helped us contact TAXI to take us to the train station, to the Leaning Tower of Pisa, and there were also shared bikes in front of the hotel that you could swipe and ride away. If you are on vacation with family and friends then this hotel is great, the rooms are huge with floor to ceiling windows and a huge garden and pool.

Room was very clean, staff were very friendly and welcoming. They had lockers to use for free to store luggage before check in which we found very useful. There was a tram line a 2 minute walk around the corner which took you to policlinico metro in 5 minutes. The only downside for us was the bed was a little firmer than we would have liked, but still comfortable enough.

Good value, well kept, no frills. Location means you can’t walk everywhere but you know this before booking so can’t fault them on that. Think the quality for the price is a lot better than many of the hotels in Rome

In some aspects, the experience at this hotel is comparable to that of a Starbucks or a contemporary McDonald's. Everything a person could possibly need, along with all contemporary equipment, is included, and the decor is excellent. a door without a key. auto check-in refreshments and presents. I could fit my laptop inside the safe. I'm grateful for it. For younger folks, I believe this structure works well. Staff was kind and supportive. I'd want to thank them.

Ótimo lugar para ir com a família e amigos. Atendentes super simpáticas e nos ajudaram imenso em dúvidas sobre a cidade. Muito bem localizado cheio de transporte para ir e vir quando quisermos.

Booked this hotel trusting all the amazing reviews I saw online, and this is what happened: Upon arrival the location seemed very weird. Run down buildings with lots of graffiti everywhere. Area seems ok anyway. There are nice places to eat a few minutes walk away. Our room was on the ground floor and had no windows. The air con can’t be turned on until the end of may (meaning you have to sleep with the door open to have some air -and mosquitoes- come in), the floor was so dirty you couldn’t walk barefoot, and the worst thing that happened: my partner got food poisoning and got sick in bed. Went to reception and called to the number that’s written down for emergencies to ask for a new duvet and things to clean up the room. The guy whom picked up the phone said reception was closed, he was in Milan and there was no one to help me. So if there’s an emergency there’s no one in the building to help you outside reception hours?? Complained the next morning and the woman in reception was clueless. Didn’t even offer a partial refund. I would have changed hotels that day if it wasn’t for the fact that it was our last night there. The breakfast wasn’t as good as everyone says. Low quality products. For less € you can have a nice traditional breakfast anywhere else. When in Rome you want to go back to your hotel and relax to feel like new the next day and keep exploring. In between the heat, lack of air and uncomfortable pillows I didn’t have a single good night sleep.

Very clean hôtel. Just take into considération the city tax in consideration which is 4 euro / day / person