Marco Polo Hotel Rome

I booked to this hotel but when I arrived the hotel, I was informed to change to other hotel, therefore, I have no comments on this hotel.

一個晚上2500多，房間不足10平，最多0.9米的床，沒被子。空調一開，像開火車。房間除了衞生間的紙，再無其他。酒店又小又吵，兩個晚上整夜吵鬧，睡眠不足4小時！ 沒遇到更差的。

地理位置方便，但環境真心一般，可能意大利本來很多酒店都不太好，好的價格又太貴了。

非常好的一次體驗

First the good: this hotel has an amazing staff member: Daniel who is easily the most knowledgeable and helpful person on all matters Rome.. Also appreciations for John who makes excellent cappuccinos at the breakfast counter. Now for the not so good: In our ten days in Italy, this was easily the worst hotel my family has stayed at. Relying on our travel agent and online reviews, we thought it would be a small but comfy city hotel near to the Termini railway station. The reality is that it is a very old building on a busy street with cramped interiors, an ancient elevator and dysfunctional ventilation that made it difficult to sleep (hotel manager said Rome City rules do not permit airconditioning ...but other hotels did have it. PLUS: Rome is quite WARM in early October). Windows if opened lets in loud noise through the night from the restaurants on the street below. The old rooms on the 3rd floor had a strange decor like they were built for a movie set of the 1940s... and the 'new' rooms have a very creepy blue UV lighting in the corridors. After much protests and two nights of misery, we were moved to another room where at least the ventilation was good. Breakfast was a poor spread of store bought sweet croissants in a cramped room - except the coffee by John, nothing was good. From the reviews, I gather that there are better rooms that other guests have stayed in - or were upgraded to. Ours were very bad and perhaps it is due to our nationality or skin colour - or both. The manager - Diego? - for whom I have read some praise here - was unnecessarily rude to us - and to other Asians who complained. I let it go as my family did not want to et into an argument with this short tempered guy and spoil what was otherwise a nice family holiday. He has a thing or two to learn from his Asian counterparts about how to run a hospitality business. On the whole, I will not recommend this hotel based on our experience. There are far better managed hotels in Rome.

We have had a wonderful experience here. Very sincere and friendly staff who offered us great local advice for getting around and making the most of our time. So close to the main station and many attractions. Easy to check in, get advice and breakfast each morning and head out to see the sights. We'll be back.