We chose this hotel for proximity to Vatican City and the many amenities; room service, rooftop meals, rooftop view, handicap, accessible everywhere.
Well, the restaurant was closed . The Jacuzz you have to pay €32 per person to use.
We called the hotel from the airport for early check-in were told we could get early check-in by 11 o’clock. We paid for a taxi service for all of us to get there including my mom in a wheelchair and were told there was no early check-in we’d have to wait till 3 o’clock no exceptions if a room happened to open up, it would cost us another €30 per person to enter any room early and they lied they said they never spoke to anyone and that was a big lie. And So we had to take my mom in a wheelchair and my whole family and go find a place to park for three hours sees me for hours while they read it up our rooms the handicap accessible part is they have a lift that takes you from the bottom floor to the base floor of the lobby there’s two lobbies ones on the left ones on the right basically ones in the front was in the back we can only answer the front one the Back being too many stairs. This is a big issue. The room had a big step up to the bathroom. The rooms were dirty, dusty, smelly and old. No toiletry articles actually had to ask for everything blankets, etc. not 4 star at all 2 at best. We booked 3 rooms and all 3 rooms sakes issues. My sisters room looked like there was blood on the wall.
Çevir