Chiesa di S. Maria Liberatrice (Tempio Malatestiano) - Roncofreddo, Roncofreddo Yakınlarındaki Oteller

The hotel is very clean, on the mountainside, just breakfast. The pool is a bit small~ It’s amazing that there’s no quilt, only a thin layer of sheets, I don’t know if the hotel has heating. We found 2 blankets in the closet and added them together. It’s not too cold~

Abbiamo selezionato questo Hotel tra quelli presenti nel pacchetto di Mirabilandia di 2 notti. Non appena ho prenotato li ho chiamati per sapere se avessero una spondina da inserire nel letto matrimoniale in quanto nostra figlia di 3 anni dorme con noi. In caso contrario mi sono reso disponibile a portarmela io da casa. Mi hanno riferito che avrebbero verificato e fatto sapere. Li ho richiamati io dopo una settimana e mi hanno risposto che ancora non avevano controllato, dopo mezz'ora un ragazzo gentile mi ha finalmente confermato che la avevano. Arriviamo la sera del giorno di check-in dopo essere stai al parco, ci accoglie una signorina molto gentile che ci dice comunque che ormai per quella notte non potevano richiamare il personale delle camere e quindi per la prima notte niente spondina (?). La mattina dopo gli ricordo di farcela trovare in camera e mi assicurano che non ci saranno problemi. La sera al nostro rientro, sempre la signorina mi dice che la dovrebbero aver già inserita e se non dovesse esserci, di richiamare in reception che avrebbero provveduto. Niente di tutto questo! Chiamo il ricevimento, non risponde nessuno, scendo e mi dice che al nostro rientro dopo cena la avremmo trovata in camera. Rientriamo e niente ancora. Il portiere di notte ci dice di attendere 10 minuti che ce l'avrebbero portata in camera (ore 23.10), a mezzanotte chiamo... ”si mi scusi ma abbiamo un problema da risolvere prima”...a quel punto mi sono davvero innervosito e riepilogato quando scritto anche in questa recensione. Ho risolto diversamente accostando il terzo letto alla parte della bimba e non gli ho aperto perchè SOLO DOPO ESSERMI ARRABBIATO AL TELEFONO, in 10 minuti sono arrivati con la benedetta spondina!!! Assurdo che per una cosa così stupida, il ricordo della vacanza sia rovinata dal menefreghismo /incompetenza/mancanza di comunicazioni tra personale. Per il resto mi associo a chi ha scritto che il bagno (soprattutto la doccia) è da rifare e pulire meglio. Ristorante ok. Non torneremo più.

We stayed in SM for one night. We wish we could have stayed two to enjoy our Montefeltro suite a bit more. The hotel is in a great location. We took one of the taxis waiting outside the train station that took us right up to where the hotel is. There is a steep climb to get to the hotel entrance, but that's SM. It was disappointing to see that there were three young men at the reception desk and not one bothered to help us with the suitcases as we entered the hotel and went down three steps. They just stood there and watched us. That's something management may want to address at some point. The room was very clean and stocked with everything you would need. Great shower and comfortable bed. Amazing view from the terrace that we enjoyed very much. You have your own elevator to access the room that will open right in front of the door. It had another door by the stairs as well. We had dinner at the hotel that night and really enjoyed it. They reserved by the window. We asked the hotel to reserve a taxi for us early next morning for 8:00am. We received an email that it was going to arrive from 7:45am-8:00am. But the reception staff told us it was coming at 7:30am. We questioned them several times because that's not what we had requested nor agreed to. They were very short in their response and a bit dismissive. So we rushed through breakfast that opened at 7:00am. We were downstairs with our luggage at 7:25am. The young man at the desk took our suitcases down to the area where we had to stand and wait which was the open street where we had been dropped off the day before. So we stood outside in the very cold early morning until our taxi arrived at 7:45am. The very professional driver in the Mercedes confirmed that our pick up was at 7:45am. A bit of disappointment from the way this was handled and the lack of customer service. But they do have a great location and product to offer. We may never return to SM, but if we do, we will stay here again and handle the transportation arrangements all on our own.

On our round trip through northern Italy, we stopped in San Marino from 22.7.-24.7.22. We had booked a deluxe double room at Hotel Rosa for 2 nights. The hotel is very centrally located, right in the old town below the castle. The old town is closed to cars. All the sights can easily be reached on foot. For this reason, it is absolutely necessary to reserve a parking space in advance. Cost 16 euros per night. The car park is right next to the hotel. Check in went smoothly. Our room was on the third floor. For our taste, the ”Deluxe Double Room” is only a standard double room. The size is not exceptional, neither is the view, and there are no other amenities. Otherwise, everything is ok. Clean, functionally furnished. The breakfast is good. Offers everything you want. You can also have breakfast on the terrace, with a great view over the city and into the valley. The staff is top. Very helpful and friendly. They can give very good tips. We recommend the Hotel Rosa for short trips.

We had just stayed at the hotel's 4☆ sister hotel Miramonti in Bango Di Romango and were so impressed with the service and food. It was an accident to book Grand Hotel Da Vinci. We were hoping for great things and the hotel lobby and enterence were lovely. We arrived at the impressive gates to the hotel to be told we had to go down a side street to what looked like a piece of waste land. OK, not a big issue. You then have to walk round the back of the hotel, where the staff were all smoking and shouting, where the workmen and bins were. And walk round a tented part of the hotel held together with wood. Not a great first impression. The reception staff were friendly but more proficient than affording personal service, so different to the Miramonti. We were told the restaurant was open for dinner from 19:30-21:00. Later we went back to the reception to book a table for dinner to be told, the restaurant was closed for a private party and we could eat in the room or lobby bar. The lobby bar had no character and literally is just part of the lobby. What 5 ☆ doesn't have another restaurant or the facility to put another room together for guests to dine in?? We were not amused. The room was spacious but a bit well!! Italian OTT. The view was over a roof top. There was 1 welcome cake for two people. No complimentary water nor tea or coffee facilities. Again not really 5 ☆ The terrace and outside pool was wonderful. Really gorgeous and well set out. Must be wonderful in summer. After the wonderful spa at the Miramonti and the thermal spa, we were so looking forward to the pool and spa as it looked stunning in the picture, from a distance it looked nice but it really need attention. Total lack of maintenance and care. See photos. At breakfast, it was 'adequate ', but as there were only a few guests there, it was a good opportunity for the staff service to shine, but we had to ask twice for a person to cook the omelettes, when the waiting staff entered the kitchen their was loud shouting, laughing etc as if there were no guests present. Very bad impression. What makes a hotel 5☆ is not the size of rooms, not the building or stunning external pool it is; the total attention to detail and to the customer experience and this hotel doesn't have that. It has the appearance of a 5☆ but for Northern Europeans, used to attentive and responsive service and an attention to detail, it is more a 3.5☆.