Misafir Kullanıcı
7 Aralık 2023
Stayed in Hotel Eisenhut one night during the Chris**as Market. This was our third stay in Rothenburg and never have we stayed in a hotel that was so nasty and the staff so rude. When entering the lobby, there was a moderate smell of septic or sewage but it did not extend to the upper floors. Our room was a "standard", small but with a bed, a chair, table with TV, two nightstands, and a small window. The furniture was exactly as depicted in the photos but looks are deceiving. Furniture looked like it was from IKEA or Walmart and not well made. When we went into the bathroom, we were stunned that it was so outdated and old, and there was NO shower! The tiled walls, the flooring, sink/toilet, and the tub were all different colors and were pretty nasty. The toilet and sinks especially had cracks throughout and were stained badly. We immediately went down to the desk to ask for a room change as we needed a shower (my husband had surgery recently and is unable to take a bath). The desk staff immediately became very rude and we were told there were none available. They said that hotels over 500 years old do not have showers (not true, we've stayed in many that old with showers). When we asked if we could get a refund, they said no. We asked to speak to a manager and she was no help at all. We could not get a room with a shower as there are only five in the building and we could not get a refund for the room so we could go elsewhere. This is our third stay in Rothenburg and the other two hotels were also over 500 years old but they had updated their bathrooms and they were lovely! There are so many options for stays in Rothenburg, the Eisenhut is not a good one! Neither the Eisenhut website nor their brochure showed photos of their bathrooms. Check out the websites thoroughly before booking and when they don't show photos of the bathrooms, there is a reason!
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