Candlewood Suites Austin-Round Rock

This hotel is simply disgusting! The facilities are dirty. The furniture is not only old but basted. The towels are yellow, and the facilities are simply falling apart. This hotel needs a lot of maintenance. One positive factor was the staff. They were very welcoming!

The bed was very comfortable and the firm pillows were the absolute best . My friend and I were pleased with all their amenities also loved that they always had coffee available and some fruits to eat. The team was always readily available to assist us and with a smile

Mustafah and Simon are great at the front desk. Stayed almost 6 months while working a project in Georgetown. They took good care of me. Staff friendly and pleasant. Plenty of local establishments close for eating out , stores are conveniently located. I had no issues staying here and would recommend this hotel to anyone.

The manager here is the worst! We booked a room from Sunday to Friday and told them we were going to extend it til the next Friday after and they said it was fine and that to let them know Wednesday so they wouldn’t over book the room! Monday came and we got told we couldn’t book the room for another week so we called corporate and they had their wonderful employee there Kevin accommodate us for the next week (that’s what we thought!) when Friday came the manager proceeded to kick us out with no where to go and refused to give us cash back and told us she would refund the money but it’ll take days! Thank fully we got it within an hour but she literally wouldn’t help us find anywhere else or even help at all and became so rude! She allowed her meth head friend to stay in a free room too! He tried to set a car on fire while we were staying there and the cops had to be called! They took our money and then when her friend got in trouble kicked us out! We were told ihg had no right to intervene! The woman manager needs to be fired and she made us wait to check in until 4pm because the state had came I guess and we nicely accommodated them without rudeness! She is rude and disrespectful and needs the boot the whole staff does because most the rooms are taken up by maids and the staff! The hotel hallways stink constantly and the only pleasant thing about staying was the rooms are spacious! Fire her before she gets you a lawsuit! She claims to be learning to be a lawyer which is a lie!

Thanks to Trudy - desk clerk for he excellent service and expressions of concern. Other employees encountered were nice and supportive as well. Nice - stable hotel. The visit was very nice. Busy area of Round Rock and easy to find food, etc

My husband, myself, and my 3 children stayed at this hotel after attending a wedding last night. We arrived around 9:45 pm and just wanted to sleep. I would not recommend this hotel to anyone unless you want to stay up all night and party with the very loud crowd in the gazebo/ patio area. We paid $193 for the night...that was a very high price for this AWFUL experience! I would have expected this from maybe a $60-100 hotel... you get what you pay for...but not for a room for almost $200 per night. Yes, it was Memorial Day Weekend so the price was probably inflated. Our room was on the 2nd floor with the window facing the patio/grill area. Around 11pm the music was getting louder. It was hard to sleep and my kids were exhausted and cranky! I thought there were quiet hours enforced at this establishment. I called the front desk at 11:30 multiple times with no answer. I walked down to the front desk a few minutes later and made a complaint to which the worker at the front desk apologetically told me she would deal with it. At 2:30 AM the Tejano music was louder than before. The group gathering at the grill area was growing and so was the noise. I called the front desk again, no answer. I walked back down to the front desk. Another man was there complaining as well. The worker at the front desk once again apologetically told me she would take care of it. I saw her talking with the leader of the party group and several others. The party group clearly did not think there was a problem and it almost seemed as if the hotel staff and the outside party crowd were negotiating. At that point I realized that the hotel staff was unfortunately not in charge of the situation. I walked back up stairs realizing that probably nothing was going to change. I cranked up the white noise maker and the AC hoping to drown out the noise below. Around 3 am I believe the party stopped. I slept till 7 and left that morning. Our room was clean and comfortable, but it was IMPOSSIBLE to sleep due to excessive noise! That is a massive problem with 3 kids!!! I feel sorry for the hotel guests and staff. I was told the next morning that it was a group of 100 workers and "they can get loud sometimes," (Which means this is a recurring problem). I feel sorry for the guests of this establishment who have to stay longer than a night. I feel sorry for the staff of this establishment who are clearly being run over by their severely inconsiderate guests . I will NEVER go back to the hotel again!