allie20122018
28 Ağustos 2024
System made error with our booking along with 3 others turned from multiple night stay to 1 night, all our belongings thrown in different bags, mobile fridge with medicine in left unplugged so medicine had to be thrown, my autistic son went in huge meltdown as someone had touched his things, items missing, our things thrown into cleaning room with other guests things.. disgusting way to be treated no help or offer to help all 3 members of staff acknowledged something had gone wrong as all 4 bookings affected they walked away & hid, we have items missing, medicine affected, embarrassed with trying to get our things together in lobby in front of other,I've chronic illnesses * disabilities ...absolutely shocking service from all, food cold & dry, air con & toilet extractor very noisy none of us had sleep after 4hr drive, next day thorpe park for 9hrs then 5hr drive home...
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